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Family Violence Case Manager - Graduate Year Program

inTouch, Multicultural Centre against Family Violence
  • Located in East Melbourne / Dandenong / Outpost
  • SCHADS Level 4 + EBA benefits including 3% above award payment + 10% Superannuation + Salary packaging available
  • Join a community-connected NFP enacting positive change at the intersection of family violence and multiculturalism!

Position Summary

The Family Violence Case Manager must have the skills and technical expertise to work with a degree of autonomy, exercising initiative and judgement to support and manage clients experiencing family violence through the life cycle of the client’s engagement with inTouch. This position is suitable for new or recent graduates, and includes a structured professional development program supported by Family Safety Victoria and inTouch, which will be run during 2022.

inTouch case mangers work in an “inLanguage, inCulture” model to provide culturally tailored responses to victim survivors from migrant and refugee backgrounds.

The Case Manager will assess, monitor, plan and manage the cases as well as advocate for and link women who are experiencing family violence to appropriate services.

The Case Manager will work closely with staff from other agencies to ensure the clients’ needs can be addressed in an integrated and coordinated manner.

Due to geographically dispersed locations of our clients, the case worker is required to travel to other areas to personally support clients at court, outposts etc. as required.

Key Selection Criteria


  • Tertiary qualifications in Social Work, Community Development or related discipline (Please note: applicants must have completed all course requirements (or will do so before commencing in the Program) or have completed their qualifications within the last two years).
  • A demonstrated understanding of the issues involved in working with women from a multicultural background, including intersectional factors impacting women and children affected by family violence.
  • A demonstrated contemporary knowledge of crisis intervention and, and how this is utilised to understand and respond to the gendered nature of violence against women.
  • Demonstrated understanding of legislation and policies relevant to working with victim survivors of family violence.
  • Well-developed written and verbal skills
  • Demonstrated ability to work flexibly and to engage constructively in a team environment.
  • Ability to work calmly and consistently under pressure with the ability to manage competing priorities;
  • Experience in working with interpreters both onsite and telephone.
  • Highly proficient in spoken skills in a language other than English.


  • Awareness of the key stakeholders and agencies within the family violence sector.
  • Ability to read / write in a language other than English.

Personal Attributes

  • Genuine commitment to social justice and to assisting migrant and refugee women and children.
  • High ethical standards and values, ability to act with integrity and confidentiality.


This role is part of the 2022 Family Violence and Sexual Assault Graduate Program. The Program provides a dedicated pathway for new and recent graduates into the family violence, sexual assault and primary prevention sectors, supporting graduates to gain practical skills and knowledge while also receiving additional training and development support.

In addition to state-wide learning and networking opportunities, graduates are supported by a dedicated Learning and Development Facilitator and have access to learning and development opportunities with other graduates throughout the year. This includes an induction session at the commencement of the Program and monthly community of practice sessions. Graduates also have access to a funding allocation to support their ongoing learning and development over a 12-month period.

To meet the eligibility requirements for the 2022 Family Violence and Sexual Assault Graduate Program, graduates must have completed all course requirements (or will do so before commencing in the Program) or have completed their qualifications within the last two years.

If you are relocating for the Program, you may also be eligible for a $1,500 contribution towards costs associated with your relocation.

For more information on the Program, you can visit: www.vic.gov.au/students-and-graduates-who-want-work-family-violence

About the Organisation

inTouch Multicultural Centre Against Family Violence provides services, programs and responses to issues of family violence in refugee and multicultural communities. By acknowledging the rights and diverse experiences of our clients, we develop and implement a number of culturally sensitive and holistic models for the provision of services to both victims and perpetrators of family violence. In tackling the issues of family violence we act on multiple levels – individual, relationship and community.


inTouch’s vision is for culturally diverse families to live free from violence.


inTouch’s purpose is simple and clear – we are committed to changing lives, changing communities for the better.

For more information about inTouch, including their rich history and role within the family violence sector please visit http://www.intouch.org.au

Additional information

As part of our screening process in support of the safeguarding of our clients, candidates will be required to complete a satisfactory National Police Check, Statutory Declaration where necessary, sign our Code of Conduct and complete a Working with Children Check.

The successful candidates are required to comply with the inTouch policy for all staff have full COVID vaccinations, including boosters, unless they have a medical exemption.

inTouch has an Equal Opportunity Exemption (H143/2018) and requests applications from those who identify as female only. Candidates from culturally and linguistically diverse backgrounds are strongly encouraged to apply.

A position description is attached.

How to apply

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