Bring your CHP expertise to strengthen housing operations and help deliver safe, sustainable housing outcomes for women and children escaping domestic and family violence.

• Lead tenancy operations, asset management and Community Housing Provider compliance within a growing Tier 3 Community Housing Provider
• Play a key role providing strategic asset management expertise while supporting the continued evolution of WCS's housing portfolio
• 6-month parental leave contract - Full-time or part-time, hybrid opportunity based in Surry Hills

The Impact of the Organisation

Women's Community Shelters (WCS) is a not-for-profit organisation that partners with communities to establish and operate crisis accommodation services for women and children experiencing domestic and family violence and homelessness.

WCS has established a growing network of shelters and innovative housing and education programs across NSW and, more recently, Victoria, prioritising safety, dignity and empowerment. The organisation is recognised for its agility, evidence-informed advocacy and deep commitment to centring women's voices.

Through partnerships with local communities, philanthropists, service providers and government, WCS is delivering scalable impact while maintaining a person-centred, community-led approach.

The Impact of the Role

This is an exciting opportunity to join Women's Community Shelters at an important stage in the growth of its Community Housing Provider capability.

Reporting to the Director of Housing, you will play a pivotal role in delivering WCS's strategic housing objectives by leading high-quality tenancy operations, housing asset management and Community Housing compliance.

Over the past year, WCS has significantly strengthened its housing operations and established the systems and frameworks that support its growing housing portfolio. Building on these strong foundations, you will bring your expertise to optimise asset management, provide strategic advice to the leadership team and contribute to the ongoing development of innovative housing solutions for women with and without children.

Working collaboratively across the organisation and with external Community Housing Providers, you will oversee tenancy and asset management, strengthen reporting and compliance, support major housing projects and help ensure WCS continues to deliver safe, sustainable housing outcomes. This six-month parental leave contract offers the opportunity to make an immediate impact within a highly collaborative and purpose-driven organisation.

Key responsibilities include:

• Leading the development, implementation and continuous improvement of tenancy and asset management policies, systems and operational processes
• Managing housing assets, planned maintenance, lifecycle planning and capital works forecasting
• Strengthening Community Housing Provider compliance, reporting and registration requirements
• Managing contractors and suppliers, including procurement, performance monitoring and quality assurance
• Driving high-quality tenancy management that reflects trauma-informed, gender-responsive practice
• Supporting continuous improvement through quality systems, feedback and complaints management
• Providing Community Housing expertise to support new housing initiatives, tenders and grant opportunities
• Building strong relationships across government, Community Housing Providers and key sector stakeholders

About You

You are an experienced Community Housing professional with a strong understanding of Community Housing Provider legislation, compliance and tenancy management.

Collaborative and solutions-focused, you enjoy strengthening systems, improving operational performance and partnering with stakeholders to deliver safe, sustainable housing outcomes.

You will have:

• Demonstrated experience within Community Housing, affordable housing or specialist homelessness services
• Strong knowledge of Community Housing Provider compliance, reporting and legislative requirements
• Understanding of asset management, tenancy management and property compliance, including WHS, fire safety, accessibility and environmental sustainability
• Experience developing and embedding operational systems, policies and continuous improvement initiatives
• Experience managing contractors, procurement processes and supplier performance
• Strong stakeholder engagement, communication and relationship management skills
• Experience using SPM or a similar asset management system will be highly regarded
• Current unrestricted NSW Driver Licence
• Working With Children Check and National Police Check, or willingness to obtain

Benefits of Working with WCS

• Join a respected organisation creating lasting housing outcomes for women and children
• Contribute to the ongoing growth of an expanding Tier 3 Community Housing Provider
• Work alongside an experienced, collaborative and values-driven leadership team
• Hybrid working arrangements with flexibility considered for the right candidate
• Opportunity for an overlap and handover with the current incumbent before commencement where possible

If you're ready to use your Community Housing expertise to strengthen housing operations and help deliver sustainable housing outcomes for women and children, we'd love to hear from you.

Click "Apply Now". Upload your CV and a brief cover letter outlining your interest and suitability for the role.

For a confidential discussion, please contact Chloe Barton at [email protected] using the subject line: Manager, Housing Operations & Outcomes - Women's Community Shelters enquiry via EthicalJobs or 0426 161 985.

Applications will be reviewed as they are received, with conversations progressing with suitable candidates throughout the recruitment process. Interviews may commence prior to the closing date, so we encourage early applications.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce