• Hybrid working model - Full-time - Melbourne CBD - 2 year max. term until August 2028
• Be a part of a feminist community legal service supporting Victorian women and non-binary people
• Your expertise will directly contribute to building a more gender-equitable society
• $109,826 - $114,805 + super + NFP salary packaging, 5 weeks annual leave and flexible work arrangements

About Us

For over 40 years Women’s Legal Service Victoria (Women’s Legal) has championed women’s rights to live free from violence. We are a dedicated team with a passion for working with women and non-binary people to live free from violence and discrimination by:

• Providing high quality integrated legal services for Victorian women and non-binary people who are victim-survivors of family violence and disadvantaged or marginalised by structural and systemic barriers. 
• Building the capacity of professionals who work with women and non-binary people, to better
  understand the law and navigate the legal system safely.
• Advancing gender equality by challenging unsafe and discriminatory policies and laws and informing and advocating for legal and policy initiatives that respect and promote the rights of women and non-binary people.

About the Role

The Operations Lead, Legal Services role is a newly created role designed to help the Directorate run more smoothly by designing and improving the systems and processes that support high quality, client focused legal services. The role works closely with staff at all levels to drive operational discipline, better use of technology, and smarter, data informed decisions.

Key responsibilities include:

1. Operational Performance & Oversight

• Develop and implement systems to maintain operational governance and support operational discipline within Legal Services; 
• Develop and drive communication structures and processes that support consistent information dissemination and timely, useful information flow across the Legal Services Directorate;  
• Deliver, support and track new staff induction to the Legal Services Directorate, to ensure consistent induction and training standards and onboarding experience;  

2. Systems & Process Improvement

• Drive continuous improvement initiatives across the Legal Services Directorate;  
• Identify opportunities for automation, workflow improvement, and scalability;    
• Develop and implement processes and systems to meet identified operational inefficiencies, bottlenecks, and process gaps;  

3. Technology Enablement

• Support staff to use the file management system according to standard,
• Develop processes and approaches to support staff to learn the technology systems  
• Partner with our IT provider or other members of the Operations or Legal Services teams to improve tools and integrations.

About You

You will bring strong collaborative leadership, working confidently across teams and building trusted relationships that make things happen. Your show clear influence, ability to guide others and support positive change through communication and credibility. You thrive on staying resourceful, proactive and solutions driven when things shift or get complex communicating with clarity and confidence, helping people stay aligned, informed and motivated while contributing to a vibrant inclusive, and dynamic environment. 

Key to your success is your:

• Capability to design and maintain consistent, effective operational systems with a strong client centred focus;
• Proficiency to apply analytical skills and confidently use digital systems (including practice management tools and SharePoint) to improve service delivery;
• Experience to turn operational needs into simple, usable systems, tools and processes; and
• An aptitude to build strong relationships, work across teams and encourage positive shifts in practice without needing formal authority.

You will:

• Bring 4+ years’ experience in operations within a law firm, professional services, and/or community services;
• Experience working within a legal service environment and a strong understanding of how legal teams work (highly desirable);
• Proven ability to implement and embed processes that lift accountability, transparency and practice quality; and
• Skilled in process mapping, workflow optimisation and change implementation. 

Why Women’s Legal?

Be a part of a supportive, inclusive and purpose-driven workplace where your work truly matters. We offer:

• Competitive remuneration, NFP salary packaging benefits (up to $15,900 in tax-free pay every year) plus meals & entertainment benefits (up to $2,650 tax-free pay per year) 
• 5 weeks annual leave, plus bonus paid leave between Christmas and New Year! 
• Paid cultural, parental, reproductive health, and gender affirmation leave 
• A strong commitment to your professional development, personal development, and wellbeing  
• A true hybrid working model and flexible working environment that supports work-life balance 
• Fresh fruit available in the office 
• Support for your wellbeing with access to our EAP and annual reimbursement limit for your own mental health professional.   

To apply

Click 'Apply Now'. Submit a resume and covering letter to tell us how you are the right candidate for this role. Please ensure the cover letter addresses how you personally align to Women’s Legal values as described in the attached position description.

Research shows that women are less likely to apply for roles if they don’t meet 100% of the selection criteria. We encourage you to apply even if you don’t meet all the criteria, but this role sounds like a good fit for you.

All successful candidates will be required to produce a national criminal history check prior to the commencement of their employment.

Disclosure of a criminal record does not necessarily preclude appointment by Women’s Legal, but if needed, we invite applicants to address this issue early in the application phase. Should a criminal record disclosure be advised by a candidate, Women’s Legal will endeavour to provide clarity over whether the conviction would preclude a candidate from being able to carry out the position duties.

Please note, all staff employed by Women’s Legal Service Victoria are required to comply with Section 121 of the Legal Profession Uniform Law.

Enquiries

Enquiries can be emailed to Katrina Hall, People & Culture Manager at [email protected] using the subject line: Operations Lead - Legal Services enquiry via EthicalJobs.

Equal Opportunity Employer

We are committed to creating a safe, inclusive, and respectful workplace. We recognise our work benefits greatly from the unique knowledge, skills, and expertise of individuals with diverse experiences, including people who are Aboriginal and Torres Strait Islander, with disability, with lived experience of family and sexual violence, and from migrant, refugee, culturally and racially marginalised backgrounds.

If this is you, we strongly encourage you to apply.

Women's Legal relies on an exception under the Equal Opportunity Act to employ women and non-binary people only.

A position description is attached.