• Maternity Leave Cover (Aug 2026 - April 2027)

ABOUT SUFY

Speaking Up for You Inc (SUFY) is an independent Individual Social Advocacy Organisation for people with disability who live in Brisbane, Moreton Bay and Redlands regions. SUFY defends the human rights of the most marginalised and vulnerable people with disability including children and young people through advocacy to address injustices and make a positive difference to their lives.

Its key principles are:

1. Human rights: SUFY will promote and defend the human rights, lives, autonomy and relationships of each person with disability including children and young people whom we support in an advocacy relationship.
2. Social Justice: SUFY will operate in ways that support the achievement of rights, equity, access, participation, and equality in our advocacy work with each person.
3. Inclusion in Community Life: SUFY will operate in ways that value and support the inclusion of people with disability including children and young people to live a good life with choice in their diverse communities.
4. Priority of the most vulnerable and marginalised: In all its work SUFY will prioritise those who are most at risk and least able to speak up for themselves.

SUFY is a small special-purpose organisation – although its income and staff numbers fluctuate over time, it generally has a financial turnover of $2m and a staff team of 20-25.

We are an Equal Employment Opportunity workplace and we encourage people with disability and people of diverse backgrounds to apply.

THE ROLE

The Intake Worker’s main role is to act as the first point of contact over the phone, via email and in person for people enquiring about advocacy. Having empathy, compassion and resilience is a key part of this role due to the nature of the enquiries and, at times, content which is distressing.

The Intake Worker will also support the Manager, Operations Administrator and Financial Administrator with ad hoc tasks, when required.

We are hoping to have the position commence on Monday 24th August 2026 and it is based at our office in West End. Some work from home options may be available and can be negotiated with the Manager after probation period.

The following outlines this role in more detail:

Intake

The Intake Worker is not expected to act as an advocate or to make complex decisions about individual advocacy. Their initial intake role includes the following:

• Ensuring phone and reception coverage during office hours and organising out-of-office messages when the office is closed.
• Getting contact information from new enquiries, by phone, email or in person, and making an initial assessment as to whether they are eligible for advocacy support based on a basic set of criteria.
• For those who are not eligible for advocacy, provide feedback as to why this is the case and where they may get support for their needs.
• Where a person is eligible, recording the details of this assessment and passing the referral on to the advocacy workers for action.
• Where it is not clear whether the person is eligible or not, passing the details on to the advocacy workers for further assessment and decision.

Data and Systems Management

The Intake Worker will be responsible for the following:

• Ensuring records are up to date and are appropriate for quality assurance and accreditation purposes.
• Collating service data for the purposes of funding accountability.
• Ensuring the timely availability of data and reports for funding bodies, accreditation audits and the Management Committee.
• Supporting other staff to carry out their data and record keeping tasks.

Day-To-Day Office and Administrative Support

All staff at SUFY are expected to be largely self-sufficient in their administrative tasks. The Intake Worker will be responsible for the following:

• Upkeep of office supplies and maintaining office presentation.
• Taking direction from the Operations Administrator regarding ad hoc administrative tasks, as required.
• Supporting the Manager and Financial Administrator with tasks, as needed.
• Supporting staff to improve efficiency and reduce the time taken on administrative tasks.
• Overseeing key office systems such as vehicle, equipment, and room bookings.

TERMS AND CONDITIONS

SUFY employees are employed under the conditions of an Enterprise Bargaining Agreement. The Intake Worker’s role is part-time, 9 days per fortnight. There may be some flexibility to negotiate hours.

This position is a fixed-term contract to cover parental leave until April 2027 with a possibility of extension up until 12months from start date.

All SUFY positions have a funding contingent continuing employment provision that employment will continue only if funding for the position is available.

Pay and conditions are equivalent to Level 4 of the Social, Community, Home Care and Disability Services (SCHADS) Industry Award.

next steps

To submit your application, please click 'Apply Now' by 5pm on the closing date.