• Grade: Inspectorate Award - Team Coordinator

• Salary range: Starting from $152,397 per annum + super

• Start Date: Early 2026

• Location: Parramatta or Gosford with regional locations and hybrid work arrangements considered
• Work type: Permanent ongoing full-time with flexible working arrangements considered

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Join Australia’s largest work health and safety regulator helping to secure the safety of NSW workers and communities.

Are you passionate about improving the psychological health and safety for NSW workers? SafeWork NSW is seeking a Team Coordinator/Team Leader to join our Psychosocial Programs specialist team.

SafeWork NSW is the state’s workplace health and safety regulator. Our focus is to protect NSW workers by preventing and reducing work related fatalities, serious injuries, and illnesses by securing compliance with work health and safety (WHS) and associated legislation. We do this by undertaking a mix of responsive and proactive programs of work focused on high risk harms across all industries, aligned to our strategic plan and regulatory priorities.

SafeWork NSW is growing its inspectorate as part of a $127.7 million NSW government investment to uplift capability and capacity across the state to protect NSW workers’ health and safety.

About the Psychosocial Programs Team

As Team Coordinator/Team Leader of SafeWork NSW’s specialist Psychosocial Programs team, you will play a key leadership role in shaping the state’s regulatory approach on the prevention of psychological harm across NSW workplaces.

This is a rare opportunity to be part of a multi-disciplinary team including specialist inspectors and project officers, implementing data and evidence informed approaches to both educate and enforce compliance with work health and safety (WHS) laws to manage psychosocial risk.

Working strategically with other specialist teams such as the Respect at Work Taskforce (focused on workplace sexual harassment prevention) and Return to Work team this specialist harm portfolio also leads internal capability of SafeWork NSW’s broader inspectorate and investigators to strengthen psychosocial risk compliance and enforcement outcomes.

About the role

Reporting through to the Manager, Psychosocial Programs, the new role of Team Coordinator/Team Leader will provide supervision, operational support and quality assurance, and will also respond to complex complaints, incident investigations, prevention and response programs of work as well as provide expert advice and education to duty holders and other SafeWork NSW teams.

You will also play a key role in designing and delivering strategic, evidence-based regulatory interventions aimed at preventing psychosocial harms in NSW workplaces, with a focus on high-risk sectors.

Your responsibilities encompass:

• coordinate, supervise and support a team of specialist psychosocial inspectors and project officers to develop and implement evidence and risk-based strategic regulatory interventions to prevent psychosocial WHS harms with a focus on high-risk sectors/industries

• provide team supervision and operational support in the office and the field to ensure services and decisions align with our strategic plan, regulatory priorities, legislation, policies and procedures, and customer service standards, and are consistent, professional and responsive

• support the community and people of NSW by identifying emerging issues and industry trends and supporting implementation of prevention and response programs of work

• build and maintain effective and professional working relationships with customers and stakeholders to improve WHS outcomes

• collaborate with other SafeWork teams to uplift internal capability and drive continuous improvement on preventing and responding to psychosocial harms in NSW workplaces

• contributing to the strategic direction of SafeWork NSW and ensure alignment with organisational goals.

What we’re looking for

• A team player who is passionate about psychosocial health and safety, inclusion and diversity

• Ability to build, develop and lead diverse teams

• Strong strategic stakeholder engagement and written and oral communication skills and ability to engage and influence key stakeholders

• High degree of integrity, excellent judgement and ability to scan, analyse and identify needs and gaps

• Advanced project management skills with a focus on continuous improvement and measurable outcomes

• Experience managing sensitive or complex issues and ability to apply trauma-informed and person-centred approaches are highly desirable

• Ability to interpret and apply complex legislation and WHS frameworks is highly desirable

• Experience working in areas of organisational psychology, occupational rehabilitation, allied health, WHS, human resources, workplace investigations, organisational change is highly desirable.

Essential requirements:

• Willingness to travel across NSW and occasionally interstate

• Current NSW driver’s licence and safe driving record

• Satisfactory criminal record and medical assessments

• Willingness to undertake mandatory probity screening

• Willingness to obtain the Diploma of Government (Workplace Inspection) if not already held (12 months from commencing)

Appointment and ongoing assignment may be subject to restrictions and satisfactory participation in mandatory pre-employment and ongoing probity screening in accordance with relevant legislation and/or related policies.

How to apply

Click "Apply Now". Submit your CV (max 3 pages) and a cover letter (max 2 pages). In your cover letter please share why you are interested in this role, what skills and experience you can bring, and response to the following 2 questions:

1. What does success look like in this role to you and why?
2. Please describe your experience working with others to translate an organisation’s strategic direction into operational goals.

For any enquiries regarding this recruitment, please contact [email protected] using the subject line: Team Coordinator - Psychosocial Programs - Parramatta / Gosford enquiry via EthicalJobs.

Salary Grade Team Coordinator, with the base salary for this role starting at $152,397 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Hannah Harget via [email protected] 

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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