About Relationships Australia NSW 

Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timely, compassionate and expert care that strengthens wellbeing and connection across NSW. For more information about us, read our 2024-2025 Impact Report.

What you'll do 

As our Client Service Officer, you'll be the face of Relationships Australia as the first point of contact for all inbound enquires. You'll create a positive and seamless client experience by providing great customer service in a professional and friendly manner. Your focus will be to actively listen and understand your clients' needs to ensure we recommend the right solutions to assist them and add value to their lives. You’ll:  

• Be the first point of contact for client phone calls, online queries, emails and webchats
• Ensure a smooth and consistent experience for all client interactions 
• Maintain client-related data collection and ensure record systems are compliant with organisational standards 
• Manage phone bookings, email and online queries efficiently 

What you'll bring 

• Exceptional customer service skills with the ability to handle all interactions with empathy and emotional intelligence  
• Excellent verbal, and written communication skills with outstanding attention to detail to ensure the accuracy of our data/systems 
• Ability to stay organised and multitask in a fast-paced environment  
• Technologically adept with the ability to grasp new systems and processes quickly including MS office and various CRM systems  
• Experience working in a call centre or contact centre is desirable 

Details 

• Permanent Role, 4-5 days per week
• Hybrid working – 2 days in office is required with one month in the office initially for training
• Based at Macquarie Park 
• Approx $40 per hour + 12% super, 17.5% leave loading and tax-free salary packaging up to $15,900. (Increase your take home pay! Calculate Your Savings) 

Why work with us? 

• Make a genuine difference to the lives of individuals, couples and families  
• Be part of a supportive and dynamic team, work with people who truly care about what you achieve together 
• Access a range of staff benefits, including flexible working options, additional leave days, the Employee Referral Reward program, and a Fitness Passport
• Increase your take-home pay through generous salary packaging options, including up to $15,900 per year for everyday expenses and $2,650 for entertainment
• Work in an organisation committed to deepening our relationships with Aboriginal and Torres Strait Islander people. We have a Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities 
• We value inclusion and belonging. We're proud to be recognised as a Diversity Council Australia Inclusive Employer for 2025-2026. Our SWEET team (Staff Wellbeing, Engagement and Empowerment Team) brings together staff from across RANSW to champion diversity, wellbeing and workplace connection.

Next Steps 

Interested? Apply today.

RANSW requires the preferred applicant to undertake a National Criminal History Record Check and a Working with Children Check before employment.