The Role

We are seeking a compassionate and highly organised Case Management Worker to provide holistic, trauma-informed support to veterans’ families.

Role overview:

As the Case Management Worker, you will be at the heart of our efforts to support veteran families. Your role will involve conducting thorough assessments, crafting personalised support plans, coordinating essential referrals, and passionately advocating for the wellbeing of our clients. You will work hand-in-hand with the Community Services Team Leader, internal teams, volunteers, and external service providers to deliver timely and effective support. Additionally, you will work closely with the Programs Coordinator to design and deliver trauma-informed programs that addresses the unique needs of veteran families.

• Conduct comprehensive psychosocial assessments and develop individual support plans.
• Provide direct case support, advocacy, and crisis intervention.
• Facilitate warm referral pathways to external providers.
• Collaborate with Legatees, service providers, and internal teams.
• Contribute to the design, delivery, and evaluation of community service programs.
• Coordinate access to respite, camp, and peer support programs.
• Maintain accurate case records and reporting in line with compliance standards.

This position is office-based with regular travel to client homes, service providers, and community events.

Key Responsibilities

Case Management & Client Support

• Assess needs and develop tailored support plans.
• Deliver strengths-based, trauma-informed care.
• Provide crisis response, advocacy, and referrals.
• Ensure risk assessments, safety planning, and mandatory reporting where required.

Community Programming & Engagement

• Support the implementation and evaluation of wellbeing programs.
• Coordinate participation in camps, workshops, and social activities.
• Enhance peer-led support with Legatees and volunteers.

Stakeholder Coordination

• Build and maintain strong relationships with government, ex-service, and community organisations.
• Liaise with health professionals, financial advisors, and social workers.

Compliance & Reporting

• Maintain accurate case notes and data.
• Contribute to program reviews, funding reports, and policy improvements.
• Participate in professional development and training.

About You

Essential

• Bachelor’s degree in Social Work and with current registration with the Australian Association of Social Workers.
• Current AASW (Australian Association of Social Workers) registration
• 2–3 years’ case management experience with vulnerable populations.
• Demonstrated knowledge of trauma-informed and person-centred practice.
• Excellent communication, advocacy, and stakeholder engagement skills.
• High-level organisational skills and ability to manage multiple cases.
• Current National Police Clearance & Working with Children Check.
• Valid Driver's Licence

Desirable

• Experience in designing community services programs.
• Experience working with veteran families, mental health, or financial support programs.
• Experience working with First Nations communities.
• Mental Health First Aid, ASIST and/or SafeTALK training.
• Advocacy Training and Development Program (ATDP) accreditation or willingness to obtain.

What We Offer

• Salary packaging options to increase take-home pay.
• We provide leave loading of 17.5%
• Ongoing personal development
• Networking opportunities with veteran and community organisations.
• The opportunity to make a meaningful difference in the lives of veterans’ families.