If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us

Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

About the role

Operating within a region-specific business partnering model, you will play a critical role in enabling the delivery of safe, effective, and person-centred services across the business.

You will build capability, coach operational leaders, and embed a culture of continuous improvement aligned with human rights principles.

This is a permanent, full-time position with some expectation of travel to service locations and based from an office in West Footscray or Moorabin (hybrid model).

What you will do

• Practice Leadership: Partner with operational teams to embed rights-based approaches aligned with the NDIS Code of Conduct and Practice Standards.
• Compliance & Auditing: Enable and ensure certification with relevant standards (NDIS, ISO 9001, Child Safety, ACIS).
• Risk Management: Monitor incident and complaint data, contribute to risk registers, and ensure compliance with relevant regulatory incident management frameworks.
• Behaviour Support: Promote best practices in positive behaviour support, supporting systems related to Authorised Program Officers (APO).
• Continuous Improvement: Support service teams with Quality Improvement Plans (QIPs) based on data analysis, systemic trends and audit findings.

About you

You will be collaborative and outcome-focused with a strong background in quality systems and a passion for upholding the rights of individuals within the disability sector.

• Qualifications: Tertiary qualification in Health, Allied Health, Social Work, or a related field (or 5+ years of equivalent experience in Community/Social services). Certifications in Quality Management or process improvement experience are highly regarded.
• Experience: Proven experience in a dedicated Quality role, utilising incident/feedback/risk management systems and coordinating internal and external audits.
• Industry Knowledge: Operational knowledge of NDIS Quality and Safeguarding standards, human rights principles, and risk management and improvement methodologies. Understanding of Child Safe Standards helpful.
• Communication & Influence: Exceptional interpersonal and influencing skills, with a proven ability to deliver specialist advice and coach diverse cross-functional teams.
• Technical Skills: Advanced computer literacy (Microsoft Suite) with strong analytical skills and experience compiling comprehensive reports.
• Key Requirements: Ability to fulfill travel requirements across sites.

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive, including:

• Competitive Salary Packaging: Maximize your take-home pay through our generous social enterprise tax benefits.
• Flexible Working Model: Enjoy a hybrid balance of autonomy, remote work capabilities, and collaborative on-site engagement.
• Professional Growth: Capitalize on training development opportunities to broaden your expertise across governance, risk, and compliance frameworks.
• A Supportive Culture: Work within a values-driven environment that prioritises equity, empathy, respect, and excellence.
• Direct Sector Impact: See the tangible, positive rewards of your strategic advice reflected directly in enhanced participant outcomes.

Work with Purpose

We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and support to allow people to make choices to enhance their well-being and lifestyle, whether it’s in their own home, local community or in our residential facilities.

As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with disability.

Independence Australia Group includes Independence Australia, Zest Care, and Possability Group. Read more about our story at independenceaustralia.com.au. 

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, click 'Apply Now'.

Commitment to Diversity

Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.

If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team on [email protected] using the subject line: Quality Practice and Improvement Partner - West Footscray / Moorabin enquiry via EthicalJobs.