Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

• Join the friendly team that will help navigate the government supports and other hardship services available to clients, discuss the suitability of No Interest Loans and support with your applications if needed
• Part Time 0.6FTE – Fixed Term, Until 30 June 2023 (Flexibility applies in terms of working hours/days but preference is that successful applicant works Thursday’s / Friday’s)
• Working across a spread of shifts that sit between 7am-7pm
• Hybrid Model (Working between our Abbotsford office in Melbourne & your home location)
• SCHADS Level 5.1 ($86,546.43 plus super plus salary packaging benefits)
• Projected start date is Monday 4th July 2022
• You will need to be available Full-Time for the first 2 weeks of employment to undertake training

Key Responsibilities

• Complete initial assessments with clients over the phone using trauma informed approach that includes exploring their individual circumstances, ensuring that the scope of the service is explained, safety is assessed, and that privacy and consent is discussed.
• Develop support and referral plans using a strengths-based approach and provide support to clients over the phone to assist them with identifying and connecting with key support services.
• Undertake research for clients, locating appropriate referrals for a variety of support needs.
• Provide short term support, connecting with clients and referral partners regularly over the phone to ensure the client is supported.
• Assist clients with all aspects of loan applications, including conducting one-on-one interviews with clients, preparing a budget with them, and checking supporting documentation.

This position will complete the initial needs and risk assessments with the clients, develop agreed plans and provide short-term coordination to support clients to engage with and navigate the support system.

The Telephone and Online team

The T&O team deliver community finance products and services, including No Interest Loans, directly to clients. These products and services aim to improve the wellbeing and social inclusion of people who are disadvantaged and on low incomes.

About you

• Appropriate tertiary qualification in Social Work, Psychology or a related tertiary discipline is essential
• Demonstrated capacity to provide support coordination or service navigation, including the ability to carry out comprehensive risk and needs assessments and respond appropriately
• Demonstrated understanding of a trauma-informed approach and ability to work with clients with multiple vulnerabilities and who are experiencing financial crisis, family violence, risk of homelessness, neglect, abuse, disability, or mental ill health
• Ability to contribute to a strong supportive culture in a team working remotely from each other
• A satisfactory National Police Check
• A satisfactory International Police Check (if you have resided outside of Australia within the last 10 years)
• A current Employee Working with Children’s Check (WWCC) or state equivalent
• Evidence of full Covid-19 vaccination, or medical exemption

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

• Salary packaging (which can add up to $18,000 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Long service leave due after 10 years, with access after seven
• Employee Assistance Program, a free and confidential counselling service

To find out more about the role please explore our website: www.goodshep.org.au

A position description is attached.

Please apply as soon as possible, applications are considered as they are received.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

You may be required to obtain particular vaccines or immunisations in order to perform the inherit requirements of this position. This Includes but Is not limited to the COVID-19 vaccine/immunisation

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.