• Seeking 2 x Permanent Full Time Financial Resilience Workers Starting January 12th 2026 Salary
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave
• Competitive above-award salary, SCHADS Level 4 $89,851.88

About the Role

Join Good Shepherd Australia New Zealand (GSANZ) at an exciting time of growth as we expand our Financial Resilience & Wellbeing services to a brand new site in Craigieburn. We are seeking two dedicated Financial Resilience Workers to be part of this new placed-based hub, delivering face-to-face, people-centred support to individuals and families experiencing financial vulnerability.

As a Financial Resilience Worker, you’ll provide information, assessment, and practical support to help people access financial and material assistance, improve their financial literacy, and build long-term resilience. You’ll work closely with clients to identify needs, facilitate access to No Interest Loans (NILS), and connect them with a range of internal and external services. 

Please note this role will not be required to provide financial counselling, financial advice, or deal with complex financial or legal matters.

Key Responsibilities

• Conduct financial conversations and assessments with clients, from early intervention to crisis support, assessing financial and personal circumstances and helping develop money management skills.
• Support clients to build financial capability through budgeting guidance, financial literacy education, and group training.
• Assist eligible clients to apply for Good Shepherd No Interest Loans (NILS) and access grants, benefits, utility relief, and other supports.
• Refer and connect clients to a wide range of internal and external services, including community groups, foodbanks, emergency housing, employment support, and family violence services.
• Collaborate with team members and community partners to ensure effective early intervention and referral pathways.
• Maintain accurate records and data to support monitoring, reporting, and evaluation.
• Deliver brief interventions that address immediate needs and promote holistic wellbeing.

About you

• Hold a Diploma of Community Services (or equivalent); or related experience.
• Knowledge of tools and strategies to support clients to build financial capability, knowledge, and self-efficacy.
• Experience supporting individuals with complex needs and from varied backgrounds.
• Understanding of trauma-informed practice will be highly regarded.
• Desirable completion of:
  • CHCFLE301A – work with clients needing a financial literacy education;
  • CHCFLE302A – educate clients in fundamental financial literacy skills, and
  • CHCFLE303A – educate clients to understand debt and consumer credit.

Benefits

• Salary packaging  - which can add up to $15,900 in tax-free pay per year.
• 4 days gifted leave at Christmas and Easter (pro rata).
• Up to 100 hours of paid study leave (where relevant to role).
• 12 weeks paid parental leave (primary career).
• Additional leave through purchase leave pathways.
• Employee Assistance Program, a free and confidential counselling service.
• Eligible for participation in the portable long service leave program.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive. 

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

How to apply

Please click 'Apply Now' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received.

To view the position description, please email [email protected] using the subject line: Financial Resilience Workers x2 - Craigieburn enquiry via EthicalJobs.

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.