Good Shepherd Australia New Zealand's logo

Financial Independence Hub Coordinator

Good Shepherd Australia New Zealand
  • Permanent Full Time (1 FTE)
  • Marrickville, NSW
  • SCHADS Level 5, $95,937 (plus super and salary packaging)

Role Purpose

The Financial Independence Hub (FIH) is co-designed by people with lived experience of domestic and family violence, it is a national, innovative program developed by Good Shepherd in collaboration with The Commonwealth Bank of Australia. The Financial Independence Hub Coordinator is the central point of contact for participants and stakeholders involved in the program. This role significantly contributes to the effective and client centered running of the hub.

Key Responsibilities

  • Receive and respond to phone, email and face to face (where feasible) enquiries from participants and referral agencies. Accurately describe the program and assess a person’s eligibility for the Hub and other referral pathways in the broader service system.
  • Use participant-directed practices that show respect for the expertise of people with lived experience of financial abuse.
  • Understand trauma; be able to lead a conversation through a trauma informed lens and have empathy for the challenges faced by people who have experienced family violence.
  • Be able to recognise financial risk factors, prioritise and facilitate referrals to other services such as financial counselling.
  • Match and allocate participants to a Financial Coach, considering the participants needs and availability with the coaches skill set and capacity. Arrange the initial coaching sessions and support subsequent sessions by providing reminders and a point of contact for participants.

About you

  • A tertiary qualification or relevant work experience in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Customer Service or an equivalent field
  • Experience and understanding of domestic and family violence including financial abuse - people with a personal or professional understanding of the experience of financial abuse, domestic and family violence are strongly encouraged to apply
  • Experience in responding to and phone, email and face to face enquiries, intake and assessment
  • Experience in liaison and referral with/to other services including the development and maintenance of referral pathways
  • An awareness of the factors impacting financial wellbeing and an understanding of financial capability and literacy

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive. 

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.


  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Flexible work hours/working from home where possible
  • Employee Assistance Program, a free and confidential counselling service
  • + more

How to apply

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV.  Please apply as soon as possible, applications are considered as they are received.

To request a copy of the position description, please email [email protected] using the subject line: Financial Independence Hub Coordinator enquiry via EthicalJobs.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

How to apply

This job ad has now expired, and applications are no longer being accepted.
Good Shepherd Australia New Zealand's logo

Email me more jobs like this.