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Financial Capability & Intake Officer - Work from Home

Good Shepherd Australia New Zealand

Good Shepherd

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive. We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change.

We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

  • We are recruiting Financial Capability & Intake Officers
  • Fixed term full time and casual positions until February 2022, with potential to extend
  • Flexible working between 7am -7pm
  • Remote working - all states, including regional areas are encouraged to apply

The Remote Telephone and Online team is made up of skilled professionals working closely to deliver a holistic, multi-channel model of support across economic wellbeing, family violence and family services that is person centred and linked into other community support services. This is a National team which has been built on a working from home module that will ensure that people who present with financial and personal disadvantage as a result of COVID 19 are supported and empowered to address immediate and longer term financial and personal risks and vulnerability.

As a Financial Capability Intake Officer, you receive and triage intake calls, show empathy and take a client-directed approach that empowers and supports a person to tell their story, enables you to identify disadvantage or trauma and ensures appropriate referral.

Some of your key responsibilities will include but not be limited to:

  • As the initial point of client contact, you will be required to assess a person’s presenting financial, personal and any other relevant circumstances; provide information and options, agree and obtain client consent for referral
  • Undertake high quality, trauma informed intake and assessment and provide initial support, consultation, triage and warm referral to internal or external services. Internally the person may be directed to a, Financial Counsellor, Social Worker, Family Violence Worker, and Family Support Worker. You may refer to external organisation where appropriate
  • Collect and enter client information taken during intake into the relevant systems (including the loan origination system) or share information as appropriate

About you:

  • Minimum requirements - Diploma in Financial Counselling; or Core Financial Capability units of the Diploma of Financial Counselling; or Diploma Community Services
  • Experience in community service, financial counselling or financial capability service delivery
  • Ability to communicate and demonstrate human rights, social and economic justice in practice
  • Understanding of the Australian financial and credit system, including debt traps
  • Demonstrated understanding of the community services system
  • Skills in phone intake, assessment and triage
  • A knowledge of referral options and the ability to make specialised referrals in response to identified client goals
  • A satisfactory Police Check
  • A current Working with Children’s Check (WWCC)

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please explore our website: www.goodshepherd.com.au.

In line with the Government's COVID-19 health and safety requirements, all of Good Shepherd’s assessment processes will be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring Managers will work with you to find the most convenient method to ensure your safety and wellbeing and that of our employees. We are not currently conducting face to face interviews/inductions. These processes will be completed online for those who are successful in securing a position with Good Shepherd.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

A position description is attached.

How to apply

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