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Case Support Worker

  • Looking for a change? Work in an administrative role within our Access and Response team based at The Orange Door.
  • This role is perfect for anyone completing a Cert IV in Community Services or similar, giving you insight and a Rec 209 pathway into specialist family violence work.
  • Part Time (0.6FTE) fixed term backfill contract until 30th June 2025, with the possibility of extension.
  • Location: Based between The Orange Door Outer East sites; including but not limited to Croydon, Yarra Junction and Belgrave. This role will be primarily based at Croydon.
  • In line with the findings of Equal Opportunity exemption H327/2017 and by special measure, FVREE is seeking applicants who identify as female (including from the LGBTIQA+ community) or non-binary.

We are the specialist family violence service in Melbourne’s Inner and Outer East. We work alongside victim survivors in responding to family violence.

We provide access and initial response services in partnership with other agencies through The Orange Doors in Croydon and Box Hill, and case management services through our support and recovery team in Ringwood. Being part of the solution is important to us. We work to change attitudes to gender equality to prevent violence from happening in the first place and equip the community to respond to disclosures of abuse. We do through our prevention and education work nationally.

We apply an intersectional lens to all of our work. Our approach is trauma informed, strengths based, and person centered. Check out our website for more about us, in particular our most recent Annual Report and our Theory of Change which sets out our plan over the next 7-10 years to work towards a community free from family violence where everyone is safe.

About the Opportunity

You will provide administrative support to Specialist Family Violence Advocates in the Support and Recovery Team, who work with victim survivors referred through the Orange Door to tailor a support plan for their needs. Alongside practical things like continued risk assessment, safety planning and support to navigate the court system, Advocates work with victim survivors to hold hope, validate experience, and build sense of agency and self-belief.

This role gives you the opportunity to learn about specialist family violence response work and build your skills, capability and confidence through exposure and shadowing opportunities. Many of our Case Support Workers successfully move into future Advocate roles, making this opportunity the perfect career stepping-stone.


  • We are a specialist service so we can help you build a deep understanding of family violence practice
  • We offer wrap around support for new people to develop skills on the job
  • We are a welcoming, supportive and inclusive team, driven by a shared vision of a community free from violence where everyone is safe.
  • We walk the talk on inclusion: bring your whole self to work
  • We believe in lifelong learning and support our people to engage in professional development.
  • We embrace flexibility and hybrid working - whilst we believe some time together in person is critical, we know balancing life and work is important
  • We have great benefits like parental leave, EAP and wellbeing programs

Essential to your Success

  • Certificate IV Welfare and Community Services or working towards tertiary qualification in human services field
  • Basic understanding of family violence, including knowledge of Trauma Informed Practice and Case Management
  • Ability to foster positive working relationships and capacity to work as a member of a team
  • Well-developed verbal, interpersonal and written skills
  • Demonstrated understanding and respect of the Child Safe Standards and child safety principles including the safety of Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds as well as children who identify as LGBTI as well as children with a disability.

We celebrate diversity in all its forms, and welcome interest in our work from people with a range of experiences.

You will be deeply aligned with our values and understand that gender inequality is one of the main drivers of family violence. You’ll be motivated by advocating and upholding the rights of women and children to be safe and free.


You can find more details in the position description. If you have questions, reach out to our People and Culture team at [email protected], using the subject line: Case Support Worker enquiry via EthicalJobs, or on (03) 9259 4200.

To apply

  • Click the Apply Now button
  • Upload your resume and a brief cover letter explaining your interest and suitability for the role.

A position description is attached.


We believe that the unique contributions of all our people at FVREE create our success. To ensure that our culture and our services continue to incorporate everyone's perspectives and experience, we encourage applications from the LGBTIQA+ community, Aboriginal and Torres Strait Islanders, people from diverse cultural backgrounds and people of all abilities.

Due to the gendered nature of family violence, much of our workforce is women, though this is not a requirement for all roles. We never discriminate on the basis of race, religion, national origin, sexual orientation, age, or marital, veteran, or disability status.

FVREE is a child-focused and child safe organisation and we are committed to promoting and protecting the safety and interests of children. All appointments with FVREE are subject to a police records check, working with children check and reference checks.

How to apply

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