Employment Details 

• Position type: Initial 12-month contract, with strong potential for renewal
• Hours: 30–37.5 hours per week, equivalent to 8–10 days per fortnight
• Location: The Cocoon, St Kilda, Melbourne
• Remuneration: Social, Community, Home Care and Disability Services Industry Award 2010 – Level 5 

Roster and flexibility 

• Shifts are rostered between 9:00am and 8:00pm.
• Some flexibility will be required to meet the needs of residents and the service.

About Bridge It 

Bridge It is a Melbourne charity creating innovative solutions to youth homelessness.

Our Cocoon model provides young women and gender diverse people aged 16-21 with their own fully self-contained studio apartment, combined with wrap-around support that helps them build independence, wellbeing and thrive in life.

Our core organisational values are Fun, Community, Aspiration, Connection, and Safety.

Our Mission: To end youth homelessness by providing homes, community, and high-quality support.

MICRO VISION: There’s 4 Cocoons in Victoria.

MACRO VISION: We inspire new ways of thinking, so homelessness support is life-changing and long lasting.

MEGA VISION: We play a role in ending homelessness in Australia. 

Position Overview 

As the Cocoon Coordinator, you will be a central person in the day-to-day running of Cocoon #2 and the coordination of support for all 14 residents.

The role oversees a safe, supportive and engaging residential environment, while ensuring each young person receives responsive, relationship-based assistance. This includes providing some direct resident support and guiding shared approaches with the Lived Experience Mentor, Wellbeing Mentor, other Cocoon staff, external case managers, care teams and specialist services.

The Coordinator will help keep resident planning consistent, trauma-informed and aligned with each person’s goals, wellbeing needs and risk considerations. The role also contributes to the smooth operation of the property, supports wellbeing and risk discussions, and works collaboratively with internal and external stakeholders to help young people thrive and build independence. 

Establishing Cocoon #2 

• Play a leading role in resident intake, ensuring the first residents are welcomed in a thoughtful, organised and trauma-informed way.
• Work alongside the Team Leader and broader Bridge It team to develop clear day-to-day ways of working for Cocoon #2.
• Contribute ideas, feedback and practical insight as the Cocoon Coordinator role and service model continue to evolve.
• Assist with resident orientation, community-building and the creation of a positive residential culture. 

Resident Support & Engagement 

• Build strong, trusting relationships with residents through regular engagement and everyday interactions.
• Provide some direct practical and wellbeing-focused support, including assistance with planning, emotional regulation, navigating interpersonal challenges, attending appointments and working towards personal goals.
• Identify each resident’s practical and wellbeing needs, then link them with the right mix of internal staff, mentors and external services.
• Support residents to access The Cocoon’s therapeutic and wellbeing programs, including groups, activities and one-on-one supports.
• Encourage participation in community activities and help foster a positive, connected and inclusive living environment.
• Co-facilitate groups, community events and resident activities as required, while supporting other team members to contribute to resident engagement. 

Resident Coordination & Care Planning 

• Maintain oversight of the support needs, goals, wellbeing and risk considerations of all 14 residents at Cocoon #2.
• Conduct regular resident check-ins to monitor wellbeing, identify goals and provide early assistance when concerns arise.
• Coordinate care planning and follow-up with external case managers, care teams, internal mentors and other stakeholders to ensure residents receive timely assistance.
• Delegate and follow up agreed actions with the Lived Experience Mentor, Wellbeing Mentor and other Cocoon staff to promote consistency and shared accountability.
• Attend care team meetings as required and contribute to collaborative planning, ensuring key actions are communicated and followed through.
• Maintain a strong understanding of each resident's strengths, goals and circumstances, and ensure this informs shared planning and day-to-day responses. 

Risk Management & Wellbeing 

• Monitor resident wellbeing and emerging risks, escalating concerns in line with policy.
• Work with staff and external partners to ensure timely, consistent and trauma-informed risk responses.
• Participate in risk reviews, allocations and multidisciplinary meetings.
• Promote resident safety, wellbeing, tenancy success and professional boundaries. 

Operations & Property Coordination 

• Help maintain a safe, welcoming and well-presented living environment.
• Conduct walkthroughs and identify maintenance, safety or environmental concerns.
• Assist with maintenance requests, supplies, communal spaces and property records.
• Follow security procedures and support smooth day-to-day operations. 

Documentation & Administration 

• Maintain accurate resident records, case notes, risk reports and handovers.
• Record information in line with organisational procedures, privacy requirements and reporting standards.
• Contribute to data collection, reporting and service evaluation as required. 

Community, Partnerships & Program Development 

• Work with the Wellbeing Coordinator, Lived Experience team, Team Leaders and external partners to support positive resident outcomes.
• Support communications by capturing approved program content.
• Contribute to a positive, collaborative team culture. 

Other Duties 

• Undertake other duties consistent with the position as reasonably directed by Bridge It. 

Why You'll Love Working at Bridge It 

At Bridge It, we’re building innovative responses to youth homelessness through meaningful work, strong relationships and a positive team culture.

What We Offer

• 5 days of Wellbeing Leave each year (pro rata), in addition to annual leave.
• Salary packaging to maximise your take-home pay.
• Regular internal and external supervision to support wellbeing and professional growth.
• Professional development, including training, coaching and sector-specific learning.
• A supportive, collaborative and highly engaged team culture.
• The opportunity to help launch Cocoon #2 and contribute to its systems, culture and community.
• Meaningful work within a growing, nationally recognised response to youth homelessness. 

A position description is attached. 

Bridge It strongly encourages applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and people with a lived experience.