• Full time
• Townsville

About us

TAIHS is an Aboriginal and Torres Strait Islander community controlled and managed corporation.  With approximately two hundred employees and an operating income of $30m generated from Commonwealth and State funding bodies.  The organisation supports communities in the Townsville, Ingham, Burdekin, Charters Towers and Hughenden areas.

TAIHS provides a holistic primary health care service incorporating a bulk-billing general practice medical clinic, a dental clinic, an individual support and advice service, mental health counselling, community health screening and health promotion activities. TAIHS also provides a range of community services, including crisis accommodation, child safety and early family intervention programs, and specialist services for young people.

In addition to the operation of comprehensive primary health services and the provision of a range of community services, TAIHS seeks to improve health and social outcomes for the community through strategic partnerships advocacy for needs, promotion of awareness and education in improved health and social practices, the promotion of knowledge and understanding of underlying issues to address the unique patient and client needs and the development of evidence-based practices.

“TAIHS strives to provide a truly comprehensive model of care that responds to the physical, social, emotional, cultural and spiritual needs of our people”.

About the position

• Lead responsibility for the implementation and monitoring of TAIHS quality management systems, including systems in place to support ISO 9001, HSQF, Child Safe Organisation, Child Safety licensing and other relevant standards
• Support Primary Health Care services achieve AGPAL certification
• Implement and operate within the TAIHS Quality Management System (QMS) Framework ensuring a clear strategic vision which supports accreditation attainment and services aligned to legislation and best practice
• Work in synergy with the Clinical Quality and Compliance Manager to achieve organisational quality, risk and compliance outcomes
• Lead and implement a systematic approach to compliance and risk relating to community and youth services, clinical governance, risk management and policy development and management
• Monitor and undertake tasks to ensure the organisation’s compliance with all legislative, regulatory and service agreement requirements is actioned and risks mitigated
• Work with the Executive and Management Team to implement, monitor and improve systems, policies and procedures aligned to a quality review schedule
• Lead the internal audit team, ensuring that all required audits are actioned in accordance with the TAIHS Audit Schedule
• Lead the preparation of, and participation in external audit processes in collaboration with the relevant managers and team members and external service providers
• Co lead the TAIHS Quality Committee with the Clinical Quality and Compliance Manager ensuring a focussed commitment to improvement is fostered and there exists a forum to seek and implement opportunities for improvement across the scope of TAIHS services
• Lead the TAIHS external certification commitment and act as lead contact for external certifications and audit processes
• Monitor the quality objectives and provide reports on the organisations status of implementation to the Executive Manager
• Maintain current awareness of legislative/funding changes, notifying and providing recommendations to Executive Management
• Have oversight of the procedures for the development and review of policies, procedures and other documents, and the management of records
• Lead the planning and implementation of TAIHS Risk Management Framework and coordinate mitigation strategies in consultation with Executive and Management teams
• Coordinate the training and development commitment of TAIHS ensuring mandatory training and professional development is aligned to service outcomes and requirements

Required Qualifications and Experience

• Tertiary qualifications in relevant field – Communities, Risk Management and Auditing, Health Administration field with a minimum of 5 years’ experience working within a Quality, Compliance and Risk portfolio
• Demonstrated experience promoting a culture of continuous quality improvement within in a community service and/or clinical settings 
• Experience in managing accreditation processes for ISO, HSQS and RACGP
• Exceptional verbal and written communication skills including the preparation of reports and action plans
• Strong organisational and project management skills with an ability to work within time frames and be outcome focused whilst managing multiple tasks 
• Ability to develop policies and procedures meeting legislative and certification standards 
• Proven record in building teams and capacity across an organisation
• A broad understanding of health, community and corporate services

Application Instructions

• Please click here to view the current Position Description 
• CV / Resume
• Cover letter no more than 1 page detailing how you will be successful in the position 
• Proof of qualifications is required

For more info please call  (07) 4431 1499.

ABORIGINAL & TORRES STRAIT ISLANDER APPLICANTS ARE STRONGLY ENCOURAGED TO APPLY

The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Candidates must be able to demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people and their ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.