Overview

The Operations & ICT Coordinator is responsible for maintaining key operational functions across the organisation, including telecommunications, security, office maintenance, facilities management & property leases, ICT support, document management (including SharePoint and intranet development), policy development & management, car fleet administration, and HR documentation processes.

The role requires a proactive approach to operational efficiency, compliance with legislation and company policies, and engagement with external providers to ensure seamless service delivery. 

The Operations & ICT Coordinator will play a crucial role in maintaining infrastructure and enhancing technical systems. 

Role Description

The Operations & ICT Coordinator will be responsible for:

Telecommunications & Security

• Liaising with telecommunications suppliers with contract negotiations
• Overseeing mobile transfers, equipment and Loop phone system management
• Training of staff in use of Loop phone system & mobile application
• Administering the security operations in Melbourne, including access controls, surveillance, and security policies.

Office & Facilities Management

• Supervising office maintenance in Melbourne, ensuring facilities are safe, functional, and compliant with national workplace standards.
• Coordinating, with Membership & Operations Director, any project management of building sales, fit-outs, office moves and liaising with landlords for lease agreement renegotiations.

ICT & Systems Support

• Providing basic ICT support (to Melbourne office) and managing hardware setups in collaboration with external service providers.
• Leading SharePoint and intranet development and maintenance to enhance internal communication and document management.
• Supporting the Membership & Operations on delivery of IT strategy with the external ICT suppliers
• Managing printers, office furniture, cleaners, trades people to support effective and efficient ongoing business operations run with minimum disruption. 

Fleet & Asset Management

• Managing the organisation's car fleet, ensuring optimal use, replacement orders and maintenance schedules are adhered to.

This is not a comprehensive list and may include other duties and responsibilities that are required to a support the operational and administrative functions as directed from time to time by the Membership & Operations Director.

Selection Criteria

We are looking for candidates with:

• Experience in ICT Support: Capable of providing basic technical support, troubleshoot issues, and coordinate with external agencies for advanced support.
• Technical Systems & Software Knowledge: Familiarity with phone systems, security systems, and office hardware.
• SharePoint & Intranet Management: Experience developing and maintaining document management systems within SharePoint, and internal intranet platforms.
• Office operations & Facilities Management: Experience overseeing office operations & utilities, property management, and lease agreements.
• Strong Communication Skills: Ability to liaise effectively with internal stakeholders and external service providers.
• Excellent Organisational & Problem-Solving Skills: Ability to manage multiple operational functions and ensure efficient service delivery.

Salary & Conditions

• Competitive salary based on experience (expected Grade 3 under our Enterprise Agreement).
• Flexible working arrangements, including hybrid work options where applicable.
• Generous leave entitlements and additional benefits. 

Next Steps

To submit your application please click 'Apply Now' by the closing date.

Further Information

We encourage applications from candidates with diverse backgrounds, including Aboriginal and Torres Strait Islander people.

For further inquiries, please contact Membership & Operations Director Marni Bradley at [email protected] using the subject line: Operations & ICT Coordinator enquiry via EthicalJobs.

A position description is attached.