The Service Delivery Lead strengthens program stability, practice quality, and operational consistency across the Refuge and Recovery portfolio. The role provides senior-level support, leading proactive practice uplift, supporting onboarding and induction, coordinating cross‑program initiatives, and driving internal projects that enhance service delivery, compliance, and practice excellence. The Service Delivery Lead will support teams who work directly with women and children who have experienced domestic and family violence. This includes reinforcing trauma‑informed, child‑centred, and safety‑driven practice, ensuring teams are equipped to respond to complex risk, and maintaining high standards of service delivery through a child rights lens.

54 reasons is Australia's leading child rights organisation - no ordinary not-for-profit.

Proudly part of the Save the Children Australia Group and global movement, we're here to make sure that children and young people have their rights met and thrive, in all their diversity.

With the child's voice at the centre, we provide quality services to children and their caregivers in every state and territory, and across regions, remote areas and capital cities. From our programs to our support services - this is the place to realise your purpose.

A place to make a difference:

In this full time, max term role (until 27th August 2027) you'll work as a part of our Refuge and Recovery team in Southeast Queensland to help us create lasting change for children everywhere.

You will make a difference by:

• Providing high‑quality induction, supervision and performance management to new and existing staff
• Supporting Teams to develop, monitor and review practice that strengthens outcomes for service users, including children
• Leading collaborative work with external services and agencies, and building strong, strategic stakeholder relationships across the sector
• Driving program development and continuous improvement through data led decision making
• Identifying, managing and monitoring risks related to service delivery, practice quality, staff wellbeing and Child Safeguarding

A place to feel valued:

Your expertise in domestic and family violence forms a strong foundation for your practice and leadership. You bring extensive experience supporting women and children, with a commitment to culturally respectful, trauma‑informed and child‑centred practice. You are a warm, grounded and collaborative leader who builds trust with ease, communicates with clarity, and creates environments where people feel safe, supported and accountable. Your ability to balance empathy with strong practice expectations enables teams to deliver high‑quality, safety‑driven programs.

This role requires:

• Qualifications in Social Work, Human Services, Psychology or related field, or significant relevant experience
• Demonstrated experience leading a team, including professional supervision
• Experience working with culturally diverse families and communities
• Proven experience with complex program management and service delivery
• Strong leadership skills to motivate and guide a high performing team to achieve collective goals, program and client outcomes

A place to belong:

At 54 reasons, we invest in the development and wellbeing of our people. Our workforce is approximately 600 people strong, and proudly diverse, whether in race, ethnicity, gender, age, disability, sexuality, cultures and beliefs.

It takes all types of people to do the challenging work we do. We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

• Award rate salary (currently Level 7.1 at $63.13 per hour) plus access full salary packaging benefits - use this link to see how much this benefit could mean to you!
• Opportunity to work on additional projects to enable you to stretch and feel connected to programs in a different way
• Individual learning plans to help map and deliver on your career development
• Internal employment and development opportunities
• Extra leave to use in a range of ways to ensure you're able to perform at your optimum
• Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
• Celebrate and feel supported in your diversity. We have a highly inclusive culture and diverse workforce reflecting the communities we serve, allowing you to bring your whole self to work (if that's what you want!).

Follow this link for the full list of our employee benefits.

Does this sound like the place for you?

We'd love to hear from you. Submit your cover letter and resume below.

We strongly encourage Aboriginal and Torres Strait Islander candidates to apply.

It is a genuine requirement of this position that to be filled by women, as permitted under sections 25, 104 and 105 of the Anti‑Discrimination Act 1991.

Applications will be reviewed on a rolling basis as they come in, so don't delay applying!

Position Description: Service Delivery Lead (also attached below)

For more information about this position, please contact Rebecca MacPherson on 0418 861 161 or [email protected] using the subject line: Service Delivery Lead - Southeast QLD enquiry via EthicalJobs.

Or for more information about a career at Save, visit our Careers Page.

We understand the need for work-life balance. We've advertised this role as full-time but if you're looking for something different, please let us know.

We have tested our application process with diverse groups in mind, with the intent to ensure its straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn't quite hit the mark for you, please let us know at [email protected]. We're dedicated to ensuring Save the Children Australia is a place where everyone can feel supported - no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme.

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.

If you are having any issues with uploading your application for this role, please contact [email protected] for further support.