Drive Employment Services program performance, quality and compliance while supporting teams to achieve meaningful outcomes for young people

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support. 

Realise your potential at yourtown 

your opportunity

Our Operations Program Advisor plays a key role in the success of our impactful Employment Services, including the Inclusive Employment Australia program and the Transition to Work program. You’ll enjoy working within an established high-performing team to deliver high-quality, compliant, and outcomes-focused employment services that empower young people to thrive.

Your expertise will support frontline teams through insightful advice, performance analysis, coaching, and ensuring our programs not only meet but exceed contractual obligations and performance benchmarks.

Key responsibilities include:

• Contract management, compliance, and quality assurance processes to ensure operational integrity across the IEA and TtW teams
• Use data and reporting tools to understand how programmes are performing, spot trends, and support our frontline teams to hit their targets and improve outcomes.
• Share ideas and help create resources that support excellent service delivery and build team capability.
• Identify updates to contractual documents, procedures, or systems, make the necessary process changes, and guide staff through what’s new.
• Manage feedback processes with a strong focus on customer service, continuous improvement across our programs, and effective collaboration with stakeholders.
• Assist with quality assurance activities and improvement initiatives to drive operational excellence.

Enjoy the best of both worlds with a flexible work pattern that combines one day at our Milton Head Office (every Tuesday), two days at your choice of Brisbane South East sites (Browns Plains, Kingston and/or Upper Mount Gravatt), and two days working from home. Variety, flexibility and connection are all part of the role.

your expertise 

Your approach is client focused, with young people at the centre of everything you do. You recognise and respect their lived experience, knowing they are the experts in their own lives. You bring genuine passion and purpose to your work, seeing your contribution as far more than just a job, it’s a meaningful career choice you make every day.

You bring experience in operations, compliance, contracts, data analysis or reporting, ideally within government-funded employment services or a similar field, including:

• An understanding of government ‘fee for service’ and grant-based contracts.
•  Strong technical skills with data reporting tools, high-level skills in Microsoft Office, and experience with Job Ready Live (or similar) would be an advantage.
• Knowledge of federally funded Employment Services programs.
• Strong communication skills, both written and verbal, with the ability to produce clear, professional documents.
• Confidence working with people at all levels, including government representatives and internal teams.
• Ability to identify key issues and help shape program responses that meet or exceed contract targets.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation.  We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo. 

Your employment experience will include:

• Boost Your Take-Home Pay - Enjoy generous salary sacrifice options designed to maximise your earnings.
• Flexible Work Life Balance - Choose between a fortnightly or monthly Rostered Day Off (RDO) to suit your lifestyle.
• Exclusive Discounts with Paylab - Save on everyday essentials like groceries, pharmaceuticals, and automotive services — plus big-ticket items like clothing, books, electronics, furniture, and even holidays!
• Professional Growth Opportunities - Access a wide range of internal and external development programs to support your career journey.
• Free LinkedIn Learning Access - Unlock over 16,000 expert-led courses to upskill anytime, anywhere.
• Wellbeing That Matters - We prioritise your health with a comprehensive wellness program, including free access to Calm and Centr apps.
• Confidential Support Services - Benefit from free counselling sessions for you and your immediate family — because your mental health matters.
• Partner Perks - Enjoy exclusive discounts on private health insurance, banking, finance, insurance, and superannuation through our trusted partners.
• A Culture of Inclusion - Thrive in an environment that genuinely values diversity and cultural capability. We are proud to be an equal opportunity employer.

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

Click “Apply Now” to submit your application and take the next step in your career. 

Click HERE to view the full position description (also attached below).

Contact: Lily Welch | Talent Acquisition Specialist | [email protected] using the subject line: Employment Services Program Advisor - Milton / Brisbane South East enquiry via EthicalJobs

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all. 

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check. 

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.