About the Medical Services Coordinator role

The Medical Services Coordinator plays a key operational leadership role within Medical Services, supporting the day-to-day delivery of safe, efficient and compliant medical practice operations.

Reporting to the Medical Services Manager, you will provide leadership, coaching and operational oversight to our Client Services Officers working across reception and contact centre functions. You will be responsible for ensuring strong administrative processes, Medicare compliance, billing accuracy, workforce coordination and a high standard of client service across multiple medical programs.

This role is ideally suited to an experienced medical administration professional who has worked within a busy general practice, specialist practice, community health or outpatient setting and is ready to positively influence team culture while driving operational excellence.

Who we are looking for:

We are seeking a confident and experienced medical administration professional who enjoys supporting frontline teams to succeed.

You will bring a strong understanding of medical practice operations and be comfortable providing guidance, accountability and support to Client Services Officers working across reception and call centre environments.

You will be recognised for your positive influence, practical problem-solving approach and ability to build trust while maintaining high standards. Most importantly, you will be someone who leads by example, supports continuous improvement and contributes to a respectful and collaborative team culture.

Your Passion and Commitment will see you:

• Lead, support and develop a team of Client Services Officers across reception and telephone services.
• Support onboarding, training and performance development of administrative staff.
• Partner with practitioners and program leads to ensure smooth service delivery.
• Foster a positive, accountable and collaborative team culture.
• Identify opportunities to improve workflows, client experience and administrative efficiency.
• Monitor billing, claiming, appointment utilisation and data quality.
• Support the implementation of legislative and operational changes impacting medical services.
• Ensure compliance with Medicare, MBS and new legislative Assignment of Benefit (AoB) requirements.
• Provide day-to-day operational oversight of medical administration functions.

To succeed in this role you will have:

Essential:

• Demonstrated experience in medical administration leadership, practice management or medical operations within a GP, specialist, community health or outpatient setting.
• Strong working knowledge of Medicare Benefits Schedule (MBS), bulk billing processes and Medicare claiming.
• Experience leading and supporting frontline administration teams in a fast-paced healthcare environment.
• Experience implementing administrative processes and ensuring compliance with operational and regulatory requirements.
• Strong understanding of appointment management, billing, patient flow and practice operations.
• Experience using clinical software such as Best Practice and reporting platforms such as Cubiko.
• Highly developed communication, coaching and conflict resolution skills.
• Ability to build positive working relationships and influence team culture.

Desirable:

• Experience managing multi-site medical services.
• Experience supporting change management initiatives.
• Qualification in health administration, business, practice management or a related discipline.

YourCH Culture & Benefits

YourCH has fostered an organisation-wide supportive and diverse team that allows staff to bring their whole self to work, both personally and professionally. You'll join a team focused on reflecting the diverse communities we serve and we will work with you to ensure a safe, affirming workplace by addressing any barriers you may experience to full participation. We offer:

• True flexibility in a supportive work environment to be yourself and balance your personal and professional responsibilities.
• Opportunities for development and training to grow your skills and career.
• Access to internal inclusion Networks like our LGBTIQA+ Rainbow Pride Network (and more starting soon).
• Eligibility for not-for-profit Salary Packaging Options including $15,900 annually and $2,650 Meal and Entertainment allowance per FBT year.
• Being an environmentally conscious employer part of the Global Green and Healthy Hospitals network.

Submit your application today!

Applications for this role may be reviewed as they are received so we encourage you to apply as soon as possible!

If you still have any queries about the role please contact Alaa Bondok (she/her), Medical Services Coordinator on [email protected] using the subject line: Medical Services Coordinator enquiry via EthicalJobs.

Your Community Health is an Equal Opportunity and Child Safe employer who supports inclusiveness and diversity. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.

A position description is attached.