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Central Intake and Referral Case Managers x2 - Alice Springs

Women's Safety Services of Central Australia
  • Two part-time positions (0.8FTE each) are available
  • Reports to: Chief Executive Officer
  • Award: Level 6.1-6.3 SCHADS Industry Award 2010
  • Generous package including 6 weeks annual leave and salary sacrifice

Womens Safety Services of Central Australia (WoSSCA) is a not-for-profit, non-government organisation that operates on a feminist framework and is committed to assisting and enabling women and children experiencing domestic and family violence. WoSSCA provides several services which include: 24-hour Crisis Accommodation, Urban and Remote Outreach services, Court Support, Men’s Behaviour Change Women’s Safety Work and Community Development and Training.

Function:

The Central Intake and Referral Case Managers will provide a single point of entry into WoSSCA Crisis Accommodation and Outreach programs over a seven-day period, operating Monday – Sunday 8am – 4.30pm. The Intake and Referral Case Managers will provide a consistent, comprehensive assessment of women presenting to WoSSCA, utilising the NT Risk Assessment and Management Framework (RAMF), WoSSCA’s internal prioritisation tools, safety planning processes and referral pathways.

This position will work in accordance with the philosophy, mission, values and policies of Womens Safety Services of Central Australia.

Duties and Responsibilities:

  • Ensure all intakes and referrals are completed within a designated time frame and to a high standard in accordance with WoSSCA values, policies and procedures; the NT Risk Assessment and Management Framework (RAMF); and the accompanying Common Risk Assessment Tool (CRAT).
  • Assess, respond, refer or allocate WoSSCA referrals in a timely manner with a focus on client safety.
  • Ensure clients are provided the right level of support and information about Domestic and Family violence and are assisted to meet their safety and security needs.
  • Consult with CAS and Outreach Managers in relation to referrals assessed as high risk and imminent
  • Provide oversight in developing safety and support plans to address women’s immediate support needs from a strength based, trauma informed perspective that aim to reduce their risk of domestic, family and sexual violence.
  • Maintain accurate and thorough written records including, but not limited to, case notes, risk assessment, safety plans, meeting and supervision notes and interagency communications.
  • Work closely and collaboratively with WoSSCA staff and management to achieve best outcomes for all WoSSCA clients.
  • When required, participate in WoSSCA Leadership Team meetings, Policy and Procedure Committee and other relevant strategic meetings as a representative of WoSSCA, including the Family Safety Meeting.
  • Work collaboratively with government and non-government agencies to achieve best outcomes for WoSSCA clients.
  • Lead and/or contribute to policy and procedure development.
  • Collect, process, maintain and analyse precise statistical client data, including the provision of reporting requirements.
  • Adhere to all WoSSCA policy and procedure including all WHS processes and participate in professional development activities and training.
  • Perform other reasonable duties as directed by a WoSSCA Manager or the CEO.

Selection Criteria:

  1. A tertiary qualification in Social Work, Psychology, community services or a related discipline and/or demonstrated extensive experience within the community services sector, especially in the area of domestic and family violence.
  2. Excellent verbal and written communication skills including experience in report writing and ability to contribute to policy and procedure development.
  3. Experience in working with women in crisis and understanding of crisis intervention and crisis decision making as well as in advocacy and inter-service liaison including knowledge of local services and resources.
  4. Sound understanding of theories and practice in areas of Gendered Violence, Strength Based approaches and Trauma Informed practice.
  5. A working understanding of client confidentiality and privacy.
  6. Demonstrated experience in working cross-culturally, with an understanding of cultural safety and its application in service delivery.
  7. Demonstrated ability to work under pressure, organise and plan to effectively manage a complex working environment and ability to respond to matters within a specified time frame.
  8. Ability to perform a range of support duties and exercise initiative while using discretion and sound judgment to enable clients to explore and identify their needs.
  9. Excellent interpersonal skills including positive communication, conflict resolution and ability to work collaboratively within the WoSSCA as well as other agencies.
  10. High level computer literacy.
  11. Ability to work both autonomously and in the context of a team
  12. Excellent verbal and written communication skills including experience in report writing and ability to contribute to policy and procedure development.
  13. Experience in advocacy and inter-service liaison and a broad knowledge of local services and resources.
  14. Ability to adhere to all WoSSCA policy and procedures as well as working in accordance to the ethics, mission and vision of the organisation.

Mandatory requirements:

  • A National Police Criminal History check (less than 3 months Old) with acceptable outcome.
  • Northern Territory Working with Children Clearance (Ochre Card).
  • Current NT Driver’s Licence.
  • Current First Aid Certificate or willingness to obtain one.

Compliance/Policies/Procedures:

This position will work under the policies and procedures of WoSSCA and in accordance with ethics, mission statement and vision of our organisation as the employer. It will also meet the relevant policy and legislative requirements of the funding body and the government.

WoSSCA programs are largely funded through government grants and a close relationship exists between the organisation and relevant government departments. Therefore, an appreciation and understanding of relevant government policies, initiatives and their applications is necessary to the success of the organisation.

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