• SCHADS Award Classification 7
• 38 hours per week (Full-time)

About the Role

We are seeking a dynamic and experienced Client Services Manager to provide senior operational and professional leadership across counselling, intake and program delivery within a not-for-profit, women’s community services setting.

This role is responsible for ensuring the delivery of safe, high-quality, trauma-informed, culturally safe, feminist, and person-centred services that support the safety, wellbeing, and empowerment of women.

The position leads multidisciplinary teams, oversees integrated service delivery systems, and contributes to continuous improvement, service planning, and organisational development.

This role operates with significant autonomy within organisational frameworks and plays a key leadership role in operational performance, compliance, workforce leadership, and service innovation.

About Our Service

Blacktown Women’s and Girls Health Centre provides specialist, women-centred health, case management, and community engagement services that support the wellbeing of women and girls in our community. Our services include domestic and family violence counselling, generalist case management, primary healthcare, and a range of education, prevention, and community engagement programs.

Key Responsibilities

In this senior leadership role, you will:

• Lead integrated service delivery across counselling, intake, and programs
• Oversee intake, triage, waitlists, and client pathways to ensure safe and timely access to services
• Provide operational leadership for program development, delivery, and evaluation
• Manage and support multidisciplinary teams, including supervision, performance development, and workforce planning
• Oversee operational and clinical governance systems (within scope)
• Ensure compliance with WHS, SCHADS Award, funding agreements, and relevant legislation
• Strengthen stakeholder relationships and sector collaboration
• Contribute to service planning, funding submissions, and organisational strategy
• Drive continuous improvement and service innovation

About You

You are an experienced leader in community services with a strong commitment to trauma-informed, feminist, and culturally safe practice. You bring:

• Tertiary qualifications in social work, psychology, counselling, community services, management or related field
• Eligibility for professional registration or membership (AASW, PACFA, ACA, AHPRA or equivalent)
• Demonstrated experience in senior leadership within counselling, intake, or community services
• Strong capability in service delivery management, risk assessment, and program oversight
• Proven ability to lead multidisciplinary teams and foster a positive workplace culture
• Sound knowledge of compliance frameworks including WHS, SCHADS Award, and funding obligations
• Excellent communication, stakeholder engagement, and strategic thinking skills

Requirements

• Current National Police Check
• Current Working with Children Check
• Current unrestricted driver’s licence

Why Join Us

• Senior leadership role with real impact on women’s services
• Opportunity to shape programs and service innovation
• Supportive, values-driven organisational culture
• Professional development and leadership growth opportunities

next steps

If this role and the opportunity to be part of Blacktown Women's and Girls' Health Centre's important work sounds like the right fit for you, we would love to hear from you!

To submit your application, please click ‘Apply Now’ by the closing date.

Genuine Occupational Requirement: Being female is a genuine occupational requirement of this position under Section 31(2)(h) of the Anti-Discrimination Act (1977), as this role is performed within a women-only service delivering trauma-informed support to women and girls.

Our Commitment to Inclusion

At Blacktown Women's and Girls' Health Centre we are committed to creating a diverse, inclusive, and respectful workplace where everyone feels valued, safe, and supported. We welcome applications from women of all backgrounds, including Aboriginal and Torres Strait Islander women, women from culturally and linguistically diverse communities, women with disability, and LGBTQIA+ women.

We recognise the strength that diversity brings to our organisation and are committed to ensuring our services and workplace reflect the communities we support. We encourage applicants who share our commitment to social justice, equity, and creating positive change for women and families.