Join Link Wentworth today!

Link Wentworth is an ambitious and growing community-oriented organisation.

Our work engages the full spectrum of housing needs from specialist homelessness services, family and domestic violence services, and a range of social, disability and affordable housing products.

Join Link Wentworth today to enjoy:

• A strong culture of collaborative teamwork, individual empowerment, and client-centred service delivery
• Opportunities for career progression and professional development
• Options for flexible work arrangements and generous leave entitlements
• A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging
• An annual calendar of wellbeing and social events and activities

+ much, much more!!!

About the Role

• On-going, full-time role
• Based in Chatswood
• Flexible working options available

The objective of this role is to lead on a range of projects and activities that are directly linked to service outcomes, continuous improvement, and innovation.

In this role you can expect to be involved in things like:

• Leading on the development and delivery of operational strategies
• Conducting research and drafting papers, reports, and briefing notes on a range of customer, social housing, and homelessness issues to identify opportunities for improvements
• Identifying ways to improve systems or processes to achieve tenant focused outcomes
• Taking a leadership role to develop and implement service improvement projects and ongoing continuous improvement goals focusing on building and sharing best practices in our operational services
• Developing projects and programs to be implemented into the business
• Collecting, managing, and reporting outcomes and impact data

What we are looking for:

The successful candidate will have:

• 3-5 years demonstrated capability and leadership experience in service improvement
• Management or equivalent tertiary qualifications relevant to this role is desirable and/or significant leadership experience in the sector or related field
• Strategic mindset and problem-solving capability
• Demonstrated experience in successful identification, development and execution of performance improvement projects and programs
• Strong business acumen with a business excellence mindset

You will also have:

• A current driver’s license valid in the state of NSW
• Full COVID-19 vaccination status including booster
• Willingness to undergo a National Police Check to Link Wentworth's satisfaction

If this sounds like you, please click ‘Apply Now.' 

To receive a full copy of the position description, or to make any enquiries, please reach out to Ambra Bichi, People & Culture Assistant at [email protected] using the subject line: Manager - Service Outcomes, Innovation, and Improvement enquiry via EthicalJobs or phone (02) 9512 5138