About Women and Mentoring (WAM):

Women and Mentoring (WAM) is a not-for-profit organisation supporting cisgender and transgender women and non-binary people who are in contact with the legal system.

We deliver a mentoring program that connects participants with trained volunteer mentors providing trauma-informed, strengths-based support to strengthen safety, connection and stability. Alongside mentoring, WAM works to shift systems and narratives affecting criminalised women through lived experience advocacy, creative projects and community-building initiatives that centre voice, visibility and systemic change.

Our work operates across metro and regional Victoria, and we are growing our reach into more communities using a blended in-person and remote mentoring model to ensure support is accessible.

About the Role:

We are seeking a Program Coordinator to commence from 1st July (approx.). This is a hands-on delivery role within WAM’s mentoring team, supporting participants across both metropolitan and regional Victoria. You will build and manage a caseload of approximately 10-15 active mentoring matches, conducting intake, assessment, matching and ongoing coordination of mentoring relationships.

You will work closely within a collegiate team while also operating independently. A key focus of the role is to quickly build strong working knowledge of WAM’s model, establish trusted relationships with stakeholders, and contribute to strengthening referral pathways and access to mentoring across Victoria.

This role suits someone who can confidently step into a live caseload, work relationally and responsively, and contribute to both day-to-day delivery and broader organisational reach.

While this role requires significant autonomy, you will collaborate with a passionate team to ensure the program’s success and alignment with WAM’s values and strategic goals.

Key Responsibilities:

• Participant Intake & Assessment: Oversee intake processes for participants, including eligibility and needs assessments; provide warm referrals to appropriate community services; support participants to strengthen safety, stability and engagement with supports.
• Mentor Coordination: Support recruitment, screening, and onboarding of volunteer mentors; Strengthen mentor capability through training, professional development, support and supervision.
• Mentoring Delivery: Coordinate a blended caseload of approximately 12-15 active mentoring matches, facilitating matching, goal-setting, and structured reviews; provide consistent support to mentors and participants across metro and regional contexts; and ensure mentoring relationships are delivered using trauma-informed, strengths-based practice.
• Stakeholder Engagement: Develop and strengthen referral pathways by building and maintaining relationships with key agencies; Promote WAM’s mentoring model within local service systems and networks.
• Reporting & Organisational Contribution: Maintain accurate case management records and contribute to program evaluation and reporting requirements, demonstrating the impact of WAM’s work; Support continuous improvement through reflection and feedback that strengthens organisational learning and impact; Contribute to effective and consistent program operations across delivery modes.

About You:

You are a warm, approachable and highly professional individual, deeply committed to supporting vulnerable women with dignity, respect, and without judgment. You bring strong emotional intelligence and well-developed boundary management skills, allowing you to remain calm, resilient, and solution-focused in high-pressure situations.

You thrive in collaborative environments, contributing a proactive mindset and a natural ability to positively influence others, helping to create safe, empowering outcomes for the people you support.

We are seeking someone who can confidently step into a fast-paced, relationship-driven role supporting individuals with complex and intersecting needs. You have experience working with women and non-binary people impacted by the legal system and understand the importance of consistent, trust-based support.

You will also demonstrate:

• Experience managing a caseload within community, justice, or human services settings
• Strong capability to develop and maintain referral pathways and stakeholder relationships
• Experience in intake, assessment, and risk-informed decision-making
• Sound understanding of trauma-informed and strengths-based practice
• Excellent interpersonal skills, with the ability to build trust and rapport quickly
• Strong digital literacy, including experience with case management systems and online platforms
• Highly developed organisational skills, with the ability to manage competing priorities
• The ability to work autonomously while contributing to a collaborative team environment

Why Join Us?

WAM is values-driven organisation working to support women and non-binary people to build safer, more connected lives and to shift the systems and narratives that impact them.

We are grounded in Integrity, Respect, Belonging, Empowerment, and Social Justice, and we offer a supportive, reflective team culture.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people with lived experience of the justice system.

If this role resonates with you but you don’t meet every requirement, we still encourage you to apply - your lived experience and unique perspective could make you the perfect candidate.