• Join a Child Protection team as a primary case manager for families in the Families Together contract for Western Sydney – Parramatta and The Hills district
• Increase your take-home pay with Salary Packaging
• Join a supportive, values-driven leadership team making a genuine local impact

Our client SAGE Community Services is seeking an experienced and organised professional to join a new Families Together team and contribute to the support of high-quality, client-centred service delivery across Western Sydney.

About the Opportunity

This is an exciting opportunity to join SAGE Community Services' new Families Together team in a pivotal child protection support role. Reporting to the Team Leader, you'll work alongside Caseworkers to help deliver high-quality outcomes for vulnerable children, young people and families through efficient coordination, administration and casework support.

The role is responsible for supporting referral intake, maintaining accurate case records, coordinating appointments and referrals, and preparing documentation and reports to ensure services are delivered efficiently and in accordance with organisational and Department of Communities and Justice (DCJ) requirements. You'll play an important role behind the scenes, enabling Caseworkers to focus on achieving the best possible outcomes for children and families.

The details

• There is 1 vacancy being advertised
• Full Time 35 hours per week
• SCHADS Award Level 4 (dependant on experience)
• Based in Wentworthville, however regular travel for home visits required and for other work across the district as needed

About the organisation

SAGE Community Services is a not-for-profit, non-government organisation based in Pendle Hill and Wentworthville, Western Sydney. They support children, women and families to be safe, nurturing, empowered and connected to their communities. SAGE primarily works across the Parramatta, Hills District and Cumberland local government areas, with specific programs providing services across Sydney’s South West and North West Metropolitan areas.

Their name says it all. They Support, Advocate, Grow and Empower people to build safer, stronger and more connected communities.
Their vision is a world where people thrive in their homes and communities, and everything they do is guided by their values of Compassion, Respect, Empowerment, Partnership, Inclusion, Integrity and Excellence.

SAGE Community Services proudly acknowledges the Dharug people as the Traditional Custodians of the land on which they work and pays respect to Elders past, present and emerging.

If this is the kind of organisation you'd be proud to lead, we'd love to hear from you.

What you’ll need to succeed

This role will suit an experienced community services professional with strong communication, problem-solving and case management skills. The successful candidate will bring a genuine commitment to trauma-informed, culturally safe and inclusive practice, along with a passion for supporting children, young people and families to thrive.

Selection Criteria

• Diploma qualification in Community Services, Welfare, or related human services field
• Minimum 2 years’ experience working with children, young people, and families impacted by trauma, domestic and family violence, child protection concerns, mental health challenges, substance misuse, and social disadvantage or relevant administration role
• Proven experience in a high-volume administrative role, with well-developed skills in data collection, data integrity, and reporting (this includes advanced proficiency in Microsoft Excel, Word, and client management, or database systems)
• Strong attention to detail and the ability to accurately record, maintain, and report sensitive information in line with organisational and statutory requirements
• A genuine willingness to work (and continue to learn) in child protection, risk assessment and safety planning, and what it means to keep children safe
• Demonstrated ability to work in a culturally safe and responsive way, including with Aboriginal and Torres Strait Islander, CALD and LGBTQIA+ families
• Sound knowledge (or willingness to learn) child protection legislation, mandatory reporting obligations and information-sharing requirements
• Strong written and verbal communication skills, and the ability to build genuine, trust-based relationships with families and colleagues
• Superior organisational skills and the ability to manage administrative tasks, meet deadlines and maintain accurate records
• Competence in using online case management systems and data reporting tools
• Ability to work both independently and as an effective team member
• A genuine commitment to ethical practice, confidentiality and ongoing professional development
• Current NSW or National Driver’s Licence
• Valid Working with Children Check (WWCC)
• Criminal record history check (this is a child-related position)
• Australian Citizenship or Permanent Residency

Why join SAGE?

• Purpose-driven organisation with genuine community impact
• Supportive and values-led team
• Salary packaging benefits available
• Opportunities for professional growth
• Inclusive and collaborative workplace culture

What to do now

Recruitment of this role is being managed by an external recruitment agency – Aster HR.

Call us on (02) 4555 4634 for a confidential discussion.

When you’re ready to apply, click "Apply Now". Please don’t just send us your resume – let us know a little more about you by including a cover letter (either written or video) that tells us how you’re able to meet each of the criteria.

Allapplicants will be required to provide current clearance of an NSW Working with Children Check and undergo a Police Check.