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Case Coordinator - Alcohol and Other Drug Services

Toora Women Inc.
  • Case Coordinator/Social Worker - Toora and Alcohol and Other Drug (AOD) Service
  • Full-time Monday to Friday, 76 hours per fortnight.
  • ACT Community Sector MEA Level 5/6 - $93,858 to $107,074 per annum, plus super and salary packaging.
  • Applications will be assessed as they are received.


Toora Women Inc. supports women with complex issues who have experienced past or present trauma, such as:

  • Domestic, family and sexual violence
  • Mental health issues
  • Drug or alcohol dependency
  • Homelessness or needing support to stay out of the homelessness system; and/or 
  • Time in ACT Corrections.

Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as, crisis, transitional and head tenancy accommodation, day programs, counselling and outreach support. This allows Toora to provide wrap-around trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gendered framework.


The Case Coordinator (CC) will possess specialised AOD expertise and knowledge to work towards alleviating the effects of AOD dependency and its contributing factors through the provision of service delivery to women accessing the Toora AOD programs.

This position will provide variety of service delivery support to single women or women with accompanying children, who are accessing the Day Program, supported accommodation or outreach services.


  • Provide crisis, transitional and outreach support to women who are accessing AOD Services within a case management framework, including developing case management plans.
  • Maintain a designated caseload of clients with complex or co-morbid presentation utilising specialist skillset, set autonomous priorities and monitor workflow.
  • Plan, coordinate and facilitate women’s groups and projects, including budgeting and allocation of resources, as directed. 
  • Demonstrated capacity to work with challenging behaviours and crisis situations.
  • Be committed to providing quality programs and excellent services and support that represent leadership and innovation.
  • Well-developed communication skills with an ability to adapt communication to suit diverse stakeholders
  • Able to build strong relationships and work cooperatively, identifying and overcoming barriers to collaboration.
  • Ability to stay calm under pressure and manage own emotions even in difficult situations.
  • Resilient and adaptable, able to respond to challenges in a positive manner and be flexible to change.
  • Computer skills in Microsoft Office.



  • Diploma level qualification in relevant field (AOD, Community Service or Mental Health) and 5 years’ sector experience.
  • Bachelor level qualification in relevant field (Social Work, Social Science, Health or Psychology) and 3 years’ sector experience.
  • Possess a current driver’s license and be willing to drive.
  • Possess a valid ACT Working with Vulnerable People registration and a satisfactory National Police Check.


  • Case management foundations (AOD assessment, motivational interviewing, brief and relapse prevention interventions etc.) within trauma-informed gendered case management framework.
  • Demonstrated capacity to work with challenging behaviours and crisis situations.
  • Computer skills in Microsoft Office.
  • Well-developed communication and teamwork skills.

Women only applicants please as per section s 34(1) of the Discrimination Act 1991. Aboriginal, Torres Strait Islander, and CALD women are encouraged to apply.


For additional information please contact Alex DURRANT at [email protected] using the subject line: Case Coordinator enquiry via Ethical Jobs.

Applications will be reviewed on receipt.

Applications from states outside of Canberra/ACT will be considered.

Women only applicants please as per section s 34(1) of the Discrimination Act 1991. Aboriginal, Torres Strait Islander, and CARM women are encouraged to apply.

A position description is attached.

How to apply

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