• Full-time position, flexible location in any of our Greater Sydney hubs!
• $100-$120K + Super + Salary Packaging  
• Flexible, friendly organisation with a supportive management team

Who We Are

At Benevolent, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, as Australia’s first charity, this belief has shaped who we are and how we work.

As a not-for-profit, independent and non-religious organisation, we are a practice‑led organisation, our work is grounded in evidence and strengths‑based approaches that place people at the centre of everything we do. We walk alongside individuals, families and communities, upholding rights, amplifying voices and advocating for safer, more inclusive systems where people can thrive.

Your Opportunity

Join a dynamic team where your expertise drives real impact. This pivotal role champions continuous improvement, ensures legislative compliance, and strengthens safeguarding frameworks across our Aged Care, Carer Gateway, and National Support Centre programs.

What you get to do

• Support the implementation and continuous improvement of a comprehensive Client Safeguarding Framework and provide insights and analysis for the identification of developmental, preventative and corrective safeguard actions.
• Support implementation of Quality & Safeguarding governance mechanisms across Aged Care Operations and facilitate sharing of safeguarding and quality data trends from incidents, complaints and feedback.
• Prepare for external audits and accreditations within our Aged Care, Carer Gateway, and National Support Centre programs.
• Undertake reviews of individual incidents and complaints for quality, compliance and practice gaps, and support continuous quality improvement.

Your Benefits 

We support our people to live their best lives, with benefits that support your wellbeing, growth and lifestyle. Here are some of the key benefits, and we’d love to tell you more.

• Salary Packaging & Perks – Maximise your take-home pay with up to $15,900 in salary packaging including entertainment and vehicle packaging options to suit your lifestyle, corporate rates/discount with selected partners.
• Flexibility & Wellbeing – Enjoy hybrid work options, monthly ADOs (12 extra days off per year for full time staff), Fitness Passport access, EAP support, and the option to purchase additional leave.
• Recognition & Growth – Competitive pay, Benevolent You Make a Difference recognition program, service rewards, long service leave after 5 years, supportive performance and career check in’s and tailored professional development opportunities.
• Cultural Inclusion – Dedicated cultural leave and support for Aboriginal and Torres Strait Islander employees, including leadership pathways and networking groups.
• Employee Networks – Connect through our diverse, employee-led networks that celebrate diversity and foster connection and allyship across shared experiences and identities

Your Skills

• Degree qualified in area relating to service delivery and in a relevant field (e.g. social work, human services, psychology, allied health, nursing or significant equivalent knowledge, skills and experience).
• Must have proven experience in a Quality and/or Safeguarding role with sound understanding of the Aged Care services context, including the strengthened Aged Care Quality Standards and reporting obligations.
• Excellent writing, presentation and communication skills and experience in providing expert advice and quality improvement support.
• Experience in monitoring, reviewing, and evaluating quality systems, frameworks, processes, and improvement initiatives in response to data.
• Demonstrated ability to drive change through influence, with the ability to build strong working relationships based on trust and collaboration across all levels of the organisation.

Our Commitment

At Benevolent we are committed to diversity, equity and inclusion and to providing a culturally safe workplace for all. We encourage applications from people of all backgrounds and identities, including LGBTIQA+, neurodivergent and people with disabilities, and those from Culturally and Linguistically Diverse backgrounds, to strengthen our ability to deliver inclusive and responsive services to the communities we support.

We recognise and value the cultural knowledge, lived experience and community connections that Aboriginal and Torres Strait Islander peoples bring, and welcome applications from individuals across all cultures, identities and lived experiences.

Ready to make a difference?

Click 'Apply Now' to send your resume and a 1-page cover letter outlining your interest and suitability for the role.

Have any questions? Contact Emily Wailes on 0403 764 259 for a friendly, confidential discussion. 

This role aligns to the capability requirements of a Team Specialist level. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level.  

*Internally, this role is called Quality and Safeguarding Specialist

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal and Torres Strait Islander communities and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

Please click here for the Capability Framework

Please click here for the Position Profile (also attached below)