• Part-time position – 3 days (18 hours per week)
• Based in Coffs Harbour
• SCHACDS Award Level 5

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About Role

Community hubs build social cohesion in Australia. They are welcoming places where families from diverse backgrounds, particularly mothers with preschool children, come to connect, share and learn.

The National Community Hubs Program (NCHP) model is a proven place-based and people-centred way of building connections and social and economic capital within culturally and linguistically diverse communities.

Hubs are embedded in primary schools and help bridge the gap between families and the wider community. They connect families with each other, with their school, and with local services and support.

About You

The Community Hubs Support Coordinator plays a key role in delivering the National Community Hubs Program in Coffs Harbour, supporting culturally and linguistically diverse families, particularly mothers with young children, to connect, share, learn and participate in community life. Working within a partnership between Settlement Services International (SSI), local schools and Community Hubs Australia (CHA), the role supports Hub teams, strengthens connections with local services and national networks, and oversees program quality frameworks to ensure culturally responsive, locally tailored and effective support for families and communities.

Responsibilities:

• Provide coordination, liaison, and strategic support across all Community Hubs within the local area, ensuring consistent, high-quality delivery aligned with the National Community Hubs Program and community development principles.
• Build and maintain strong, collaborative relationships with Hub Leaders, school principals, and school leadership teams, fostering shared ownership and effective program delivery.
• Establish and support local governance and advisory structures, including leadership groups with principals and key stakeholders, to strengthen community engagement and local decision-making.
• Support the recruitment, onboarding, and monitoring of new or replacement schools, while providing targeted support to existing schools requiring additional guidance to strengthen Hub implementation
• Provide mentoring, training, and ongoing support to Hub Leaders, enhancing their practice and leadership within a community development framework, including community engagement and capacity building.
• Facilitate partnerships and connections between Hubs and local settlement, community, and early years services, improving access and opportunities for families.
• Work collaboratively with Hub Leaders and principals to identify service gaps and emerging community needs, and support the development of responsive, locally tailored approaches.
• Collaborate with other support agencies and Community Hubs Australia (CHA) to share outcomes, insights, and local stories, contributing to the national program, community of practice, and continuous improvement.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Relevant tertiary qualifications in Community Development are highly regarded, with qualifications in Human Services, Community Services, or a related field also considered.
• Strong theoretical and practical understanding of community development principles and practice, including approaches that support community capacity building, participation, and inclusion of culturally and linguistically diverse communities.
• Demonstrated understanding of the local needs and experiences of migrant and refugee communities, including humanitarian entrants, with a strong focus on the needs of women and children aged 0–5 years.
• Strong knowledge and application of community development principles and practice, including community capacity building, participation, and working in culturally responsive and inclusive ways with diverse communities.
• Proven ability to lead, support, and develop teams delivering community-based programs that respond to the needs of vulnerable families and promote community connection and participation.
• Demonstrated ability to build and maintain effective partnerships and collaborative relationships with community groups, service providers, and government stakeholders to enhance program outcomes and community impact.

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally. 

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staffs who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or [email protected] using the subject line: Community Hubs Support Coordinator - Coffs Harbour enquiry via EthicalJobs or call us at 0468 836 759.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected].

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.