The Organisation

SEARMS is a registered Aboriginal Community Housing Provider (ACHP). We have served Aboriginal communities in regional NSW since 2003, providing housing and tenancy management services to the Aboriginal Housing Office and other Aboriginal organizations.

In 2020 we achieved registration as a Tier 3 Community Housing Provider (CHP) and are in the midst of exceptional growth. We currently manage 450+ properties, operate a property maintenance crew and oversee the development of new properties. We also auspice and partner with other ACCOs to delivery supports to tenant and the community to assist with improving tenancy and other life outcomes.

The Role

Reporting to Specialists Homelessness Services Manager, the Case Worker will support single women with or without children who are at risk of homelessness or experiencing homelessness due to domestic and family violence, including but not limited to people sleeping rough, through intensive case management and assertive outreach.

This will be provided through early intervention, rehousing support, intensive case management support to clients with chronic needs and transitional housing support. The role will also work with partner agencies.

This position ensures the effective delivery of customer services support by being part of a team who are consistent with organisation’s policies and plans, including providing clients (including those with complex needs) with information, complaints, feedback service and specialist referrals to assist women and children who have experienced domestic and family violence to begin to recover from trauma and rebuild their lives in safety.

This role is identified suitable for women applicants only. The service is based in Eurobodalla Shire.

About You

To thrive in this working environment, you will be culturally sensitive with compassion, empathy and a genuine interest in people. Resilience and the ability to work under pressure are also essential, as is professionalism, integrity and ethical behaviour.

Essential Criteria:

• Formal qualification in Domestic and Family Violence or Social or Community Services or equivalent experience
• First Aid Certificate
• Demonstrated ability to produce quality work with strong attention to detail within defined deadlines
• An understanding of and ability to work within a diverse workplace
• Computer skills and proficiency in Microsoft Office suite
• Demonstrated good standard of written and oral communication skills
• Effective time management and organisational skills
• Experience working with vulnerable women and children
• Understanding of and ability to work from a trauma informed framework
• Strong case management skills
• Good networking and referral skills
• Understanding of Aboriginal Culture and Kinship ties
• An understanding and commitment to SEARMS vision and values

Desirable:

• Aboriginality
• Knowledge of, and commitment to, relevant policies, practices and standards, including WHS, EEO, ASES and the NRSCH standards
• An awareness of, or the ability to gain knowledge of the regulatory and compliance frameworks that SEARMS works within, particularly the Residential Tenancies Act and the NSW Civil and Administrative Tribunal.

SEARMS offers an excellent range of benefits including:

• NFP salary sacrificing options to reduce tax increasing your take home pay
• Ongoing professional development, on the job training and coaching

It is a mandatory work requirement that the successful candidate has:

• Working with children check
• Criminal record check providing suitable clearance to work with vulnerable members of the community
• COVID-19 vaccination
• Health and Fitness capability (ability to walk 1km, ability to lift 15kg)
• Driver's license

For more information on the role, please contact Rosie Tan email [email protected] using the subject line: Case Worker - Eurobodalla Shire enquiry via EthicalJobs.