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Director of Operations and Programs


    About us

    Scarf is a not-for-profit social enterprise using hospitality to transform young lives. We do this by running hospitality training, mentoring and paid work experience programs in a culturally-safe, trauma-informed manner. Scarf’s organisational culture is one of opportunity and inclusivity and the Scarf team and board are strongly motivated by the organisation’s values, as well as the resilience, determination and achievements of our trainees and graduates. For over ten years we’ve worked closely with the community sector and the hospitality industry to make employment more equitable for young people facing barriers to work. Scarf trainees are keen, resilient young people seeking protection, and those from refugee and migrant backgrounds who’ve been locked out of the job market.

    About the role

    Scarf is seeking a dynamic individual with excellent people and program/operational management skills to support delivery of Scarf’s operations in line with its Strategic Plan. This is a newly created senior leadership role in our almost 11-year old social enterprise.

    Please note: Scarf works with young people of all genders, but since 2016 we’ve seen a steady increase in female applications. Between 2017-2019, 72% of Scarf trainees were female. The Director of Operations and Programs will have substantial contact with female participants, and in many cases will be the first person who potential trainees connect with at Scarf when applying for a trainee position. In line with Scarf’s Trauma-Informed framework, our strong commitment to the wellbeing and safety of participants, and given our current staffing profile, we can only consider applications for the role of Director of Operations and Programs from female-identifying individuals.

      Knowledge, Skills and Attitude relative to Culturally Safe Practice

      At Scarf, we work with young people from highly diverse cultural backgrounds and strive to create an inclusive, culturally-safe space which promotes learning and growth. Ideally Scarf’s Director of Operations and Programs possesses the following essential knowledge, skills and attitude:



      • Awareness/understanding of cultural differences and complexities
      • Awareness of global events, gender issues, anti-oppressive practice and systemic disadvantage which may impact Scarf’s cohort of trainees


      • Have worked sensitively and confidentially with young people who may have experienced trauma, discrimination and complex employment barriers
      • Lived experience in a non-Western culture
      • Knowledge of community sector (in particular, various services, programs and pathways relative to the Scarf trainee cohort



      • Empathetic, active listener
      • Curious and self-aware
      • Have provided management / guidance / mentoring to individuals in a strengths-based way to encourage and empower


      • Have worked effectively with young people from diverse cultural backgrounds
      • Self-reflective, with and good understanding of self-care principles (particularly in relation to vicarious trauma)
      • Experience in advocacy



      • Openness and respect for people from all cultural backgrounds
      • Inclusive and non-judgemental
      • Strong personal values and ethics which align with Scarf as an organisation


      • Interest in social justice and the role social enterprise can play in addressing inequity

      If you’re keen to be part of the Scarf team, and the Director of Operations and Programs job description is a perfect fit for you, please submit your application soon! 

      Scarf is focused on creating a multidisciplinary team that values the rich skills and experiences brought by people from a range of sectors and professional backgrounds. Further depth is brought by those from diverse cultural backgrounds, migrant or refugee backgrounds, people seeking protection, LGBTIQ+ communities, and Aboriginal and Torres Strait Islander peoples, all of whom are strongly encouraged to apply for this role if it matches their experience, skills and values. Proof of eligibility to work in Australia is required, as well as a satisfactory National Police Check.

      Queries about the role or the application process can be directed to Hannah Brennan - 0488 772 911 / hannah@scarfcommunity.org using the subject line: Director of Operations and Programs enquiry via EthicalJobs.

      A position description is attached.

      Note: Applicants who are short-listed will be contacted to arrange an interview. The Scarf team is small, and unfortunately we are unable to provide feedback on individual applications.

      How to apply

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