• Work for Australia's most trusted and iconic charity
• Permanent Full-Time position available
• Access to NFP salary packaging options to reduce your taxable income

About Us

When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.

About the Role

The Program Officer provides high-quality administrative, data, and operational support to enable the effective delivery of health and community programs across the Operations Centre. This role plays a key part in ensuring program guidelines, processes, and eligibility requirements are applied consistently, while maintaining accurate data and reporting. You will work closely with clinicians and operational teams to support clear communication and coordinated service delivery. The position also contributes to compliance activities and continuous improvement initiatives, ensuring programs meet regulatory and contractual obligations. Through strong coordination and attention to detail, you will help deliver efficient, reliable, and client-centred services. This role can be based at either our Essendon site or Richmond office.

Key responsibilities include but not limited to:

• Providing day-to-day administrative and operational support to ensure program processes, rules, and eligibility requirements are applied consistently
• Delivering accurate program information and guidance to support effective and compliant service delivery
• Managing and resolving non-standard or escalated administrative matters using strong program knowledge and established procedures
• Maintaining high-quality data and records across systems, ensuring accuracy, completeness, and alignment with reporting requirements
• Preparing routine and ad hoc reports to support program performance, monitoring, and compliance obligations
• Coordinating communication between clinicians, operations teams, and program leadership to ensure smooth service delivery
• Supporting compliance activities, including maintaining documentation, audit trails, and identifying risks for escalation
• Contributing to continuous improvement initiatives and cross-program support to enhance efficiency, consistency, and service outcomes

To be successful, you will need:

• Strong organisational skills with the ability to manage multiple priorities, maintain accurate records, and meet deadlines
• Excellent written and verbal communication skills, with the ability to engage effectively with a range of stakeholders
• High attention to detail, ensuring accuracy across data, documentation, and reporting
• Proficiency in Microsoft Office, SharePoint, RingTel, and Halo, with confidence learning new systems and troubleshooting issues
• A Certificate IV or Diploma in Health Administration, Community Services, or a related field
• Understanding of compliance, governance, and reporting requirements within funded health or community programs, with experience in continuous improvement highly regarded
• Satisfactory completion of safety screening including a current Working with Children's Check, National Police Check, and the right to work in Australia.

What working at RFDS can offer you:

• Five non-accruable Office Closure Leave days each year
• Employee Assistance Program (EAP)
• Access to NFP salary packaging options to reduce your taxable income
• Fitness passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
• Access to discounted private health insurance
• Enjoy a full-time role with flexible work arrangements to work from home and at our Richmond office or the Essendon Hanger, as well as options for purchased leave.
• Great parental leave benefits in addition to government parental leave.

Need more information?

For any enquiries, please email [email protected] using the subject line: Program Officer enquiry via EthicalJobs.

To access the position description and to apply please click the 'Apply Now' button to be redirected to our Career Centre.

Applications close at 4pm on the closing date.

Please note that we are unable to accept late applications, or applications submitted via email.

We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.

A position description is attached.