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General Manager Operations

Relationships Australia Victoria
  • Senior leadership role with a leading community sector organisation Victoria
  • Deliver high quality client services in this role focusing on operational management
  • Competitive salary packaging and benefits

This is an exciting opportunity for an experienced senior manager to join Relationships Australia Victoria (RAV) in this leadership role with staff who have been delivering effective client focused services and outcomes for over 70 years in Victoria.

About RAV

RAV is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”. Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. Our services are for all members of the community, regardless of their religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances. RAV provides services from centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Chief Executive Officer, you will be responsible for the leadership of RAV’s client services, programs, education, quality, tender and contractual obligations within a significant budget. This involves direct and indirect management through your senior management team, of RAV’s centres located across Melbourne metropolitan and regional Victoria locations. You and your team of managers are responsible for providing high quality, effective and efficient delivery of a wide range of clinical services to meet client needs in an evidence-based, outcomes-focused manner. The role is also responsible for strategic leadership of new business development and tender submissions as we focus on business growth via new income streams aligned to our Vision and Focus. Indirect management of our ISO accreditation, audit and compliance requirements which underpin our quality management framework.

Skills, experience and qualifications

  • Significant operational senior management experience in a complex community sector/health care organisation as well as a relevant qualification to post-graduate level (preferable).
  • Service delivery leadership including ensuring delivery of clinical excellence as well as data analysis/reporting to report on and meet funder/contract obligations.
  • Proven financial management skills including oversight of a significant Budget with relevant accountabilities is a key requirement.
  • Strong communication and interpersonal skills including the ability to influence, negotiate, coach and engage effectively with all stakeholders including the Board and management teams to foster a positive workplace culture and drive outcomes.
  • Strategic thinking and leadership to influence change and drive service growth.
  • Proven leadership within a culturally diverse organisation (preferable) as well as experience in an ISO accredited organisation demonstrating skills to support compliance, policy and quality requirements.

This position will be based in our Central office at Camberwell and will involve travel to our centres to meet, engage and develop a positive workplace culture.

What we offer

This role offers a competitive salary package and benefits. We are an ‘employer of choice’ providing best practice professional development, training, clinical supervision and work / life balance conditions and benefits to our staff. To apply for this position, use the APPLY button and attach your covering letter responding to the above job requirements “Skills, experience and qualifications” and your current resume/cv.

For specific queries about this position contact Sharon Greenhill, Senior Manager Human Resources by phoning 0417 979 952.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.

How to apply

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