• Full time, 12 month contract
• Based at Parramatta
• Drive excellence, inspire people, and make a real difference

About Relationships Australia NSW

Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timely, compassionate and expert care that strengthens wellbeing and connection across NSW. For more information, read our 2024-2025 Impact Report, https://www.relationshipsnsw.org.au/about-us/annual-reports/

About the role

Reporting directly to the Head of Client Services, you’ll lead and motivate a dedicated team of professionals across the key services areas of Redress, Aftercare Resource Centre and Counselling. You’ll provide strategic leadership to ensure high-quality service delivery, strong community partnerships, a positive workplace culture, and effective management of staff, safety, compliance, and budgets.

What you'll do:

• Service Delivery: Drive operational excellence through data-informed decision-making, effective budget and resource management and oversight of customer experience and risk management
• Drive Excellence: Oversee service delivery to ensure the highest standards through strategic leadership, planning, performance management, and governance
• Operational Leadership: Lead and support teams to deliver high-quality services and positive outcomes for clients
• Community Engagement: Expand our impact by building relationships with local communities, service providers, and advocacy groups to support program growth and referrals
• Champion Workplace Culture: Uphold and embody the organisation’s values, fostering a positive, safe, and inclusive workplace culture that supports staff development and wellbeing

The details

• Full-time, 12-month contract
• Based at Parramatta
• Approx. $127,000–$130,000 base salary (depending on skills and experience) plus 12% super, 17.5% leave loading, and tax-free salary packaging up to $15,900. (Increase your take-home pay! Calculate your savings here: https://www.salary.com.au/calculate-your-savings)

What you’ll bring

• Relevant tertiary qualification in Social Work, Social Science, Psychology, Counselling, or a related discipline.
• Demonstrated leadership experience in community services or a similar people-focused environment
• Experience in a role focused on service delivery management, leadership, and customer experience
• Ability to build effective relationships with community partners and key stakeholders
• Experience in managing budgets, compliance, workplace safety, and operational performance
• Excellent communication and leadership skills, with a commitment to inclusive and culturally safe practices

Why work with us?

• Be part of a supportive and dynamic team, work with people who truly care about what you achieve together 
• Access a range of staff benefits, including flexible working options, additional leave days, the Employee Referral Reward program, and a Fitness Passport
• Increase your take-home pay through generous salary packaging options, including up to $15,900 per year for everyday expenses and $2,650 for entertainment
• Work in an organisation committed to deepening our relationships with Aboriginal and Torres Strait Islander people. We have a Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities 
• We value inclusion and belonging. We're proud to be recognised as a Diversity Council Australia Inclusive Employer for 2025-2026. Our SWEET team (Staff Wellbeing, Engagement and Empowerment Team) brings together staff from across RANSW to champion diversity, wellbeing and workplace connection.

Next Steps 

Interested? Apply today! Shortlisting for this position will commence immediately. You are encouraged to apply promptly as applications close once a suitable recruit is obtained.  

RANSW requires the preferred applicant to undertake a National Criminal History Record Check and a Working with Children Check before employment.