Job Summary
- Applications close:
- Job posted on: 12th Apr 2021
Our clients are, and always will be, our first priority. This matters more now than ever before.
Relationships Australia NSW provide a safe, judgement free environment where individuals, couples and families can address the matters impacting their relationships and lives. As a leading non-religious non-profit, we are committed to improving how and where our clients first engage us.
You'll manage our small and mighty client services team to ensure all clients have a positive and engaging experience contacting RANSW.
We are going through a period of significant change as we implement a new CRM and re-evaluate our approach to first point of contact to improve our CX. You will act as the voice of the customer on these projects. You will build impactful experiences where clients in distress are effectively directed to the best practitioner.
In collaboration with our Operations and Practice team, you’ll define the processes ensuring we balance client demand with the safety of our employees by not overloading our practitioners with back to back complex clients. This requires unpacking the complexities and re-imagining how we work. All set against the backdrop of a new CRM.
You’re a pragmatic leader who can implement projects, lead a team, and be a point of escalation while hitting the home runs on your targets. Your team is helping to build our business. Once the projects are implemented and embedded, you will drive innovation by identify new ways of improving our CX and accessibility for clients.
As an Manager in Community Services or a Contact Centre environment, you will have:
If you’re ready for your next challenge, apply online today as we will be interviewing shortly.