About Us

QNADA (Queensland Network of Alcohol and Other Drugs Agency) is the peak body for non-government service providers in the alcohol and other drugs sector. We represent a dynamic and broad-reaching specialist network within the non-government alcohol and other drug (NGO AOD) sector across Queensland.

QNADA members provide drug education and information, early intervention, outreach, detoxification, residential rehabilitation, psychosocial and medical treatment, relapse prevention, justice diversion, and social inclusion services.

About the Role

We are seeking an Operations Support Officer to provide administrative, financial, and project support across QNADAs internal corporate functions, quality management system and project activities. This position reports to the Director Operations and is ideal for someone experienced in supporting the efficient running of a small not-for-profit organisation.

Key Responsibilities

• Provide administrative and coordination support across internal business processes, including Office 365, Click up (membership CRM), dext and Xero, social media (Facebook and LinkedIn) and website maintenance (Wordpress).
• Support routine finance and administrative tasks, including accounts payable and receivable processing, reconciliations, purchasing administration and office maintenance.
• Assist with preparation of internal reports inclusive of Board reports and budget tracking.
• Coordinate internal project and team meetings, including agendas, minutes, and action tracking.
• Provide administrative support for small and large events, including our biannual AWS conference.
• Contribute to continuous improvement of QNADA’s ISO certified Quality Management system and associated internal audit and review processes.

About You

You are a proactive and organised office professional and administrator who has a strong internal and external customer service ethos and who gains satisfaction from supporting and coordinating projects from behind the scenes and has an eye for systems and process improvements. You will bring:

• Experience in administration or office coordination, ideally in the not-for-profit, health, or community services sector.
• Strong organisational and time management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and experience with project management, CRM systems, word press, Indesign or Articulate
• Strong written and verbal communication skills, including experience preparing agendas, minutes, and reports.
• The ability to work collaboratively within a small team and manage responsibilities independently.
• An understanding of, or willingness to learn about, the Alcohol and Other Drugs Sector.

A position description is attached.