• Work Hours: Full-time 38 hours per week
• Work Type: Fixed Term Contract to 30 June 2027
• Work location: In-office role
• Classification:  Level 7 SCHADS (Social, Community, Home Care and Disability Services Industry Award 2010 – Social and Community Services Employee)
• Total Remuneration: $63.13 - $65.77 per hour (pro rata where applicable), plus 12% Superannuation, 17.5% leave loading and the option to salary sacrifice up to $15,900 to increase your take home pay

About Queenslanders with Disability Network (QDN) 

QDN has a rich history of 25 years as an organisation of, by, and for people with diverse disability. Our work is centred around a thriving, state-wide network of over 3,000 people with disability and their supporters. Together we inform, connect, lead, and influence change to deliver an inclusive Queensland community. Our members are at the heart of everything we do.  

Our vision is that people with disability are active and valued citizens of Queensland.  

Our mission is to empower people with disability to be fully included as citizens in the social and economic life of the community.  

Our motto is ‘Nothing about us, Without us’. Meet our members and learn more about QDN by watching our membership campaign video.   

QDN exists to:

• promote and maintain active, vibrant networks that inform our work
• let people know about the lives of people with disability and how to best talk with us
• influence governments and others to bring about full and equal participation and citizenship, and
• grow an independently sustainable, effective and accountable organisation that reflects our values, vision and mission.

PURPOSE OF THE ROLE

The Manager – Operations and Organisational Support is a senior operational leadership role responsible for strengthening QDN’s organisational coordination, systems capability, workforce operations and operational support services.

The role provides oversight of key operational functions including administration, front office coordination, HR operational processes, WHS coordination, systems ownership and process improvement. It supports QDN to improve operational consistency, reduce manual administration and strengthen operational support functions to effectively meet current and future organisational needs.

KEY RELATIONSHIPS AND REPORTING STRUCTURES

The Manager – Operations and Organisational Support reports directly to the CEO and has line-management responsibilities with clear
delegations to make decisions within their area of responsibility.

This position works closely with the CEO, General Manager, Senior Leadership Team, managers, staff, members and external stakeholders.

Strong collaboration across teams is critical to ensuring effective operational coordination and successful delivery of QDN’s projects, services and organisational priorities.

POSITION SCOPE

The appointee has responsibility for the leadership, coordination and continuous improvement of QDN’s operational support functions, including administration, front office services, workforce operations, HR coordination, WHS oversight, facilities coordination
and operational systems.

The role supports continuous improvement of operational systems and processes, including identification of opportunities to better utilise automation and digital tools where appropriate.

The appointee will work within the requirements of relevant legislation including the Queensland Human Rights Act, Fair Work legislation, WHS legislation and QDN’s Quality System, demonstrating commitment to continuous improvement and contributing to internal and external audit processes as required.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The appointee will fulfil the accountabilities of this role in accordance with human rights principles and QDN’s ethics, principles and
values as reflected in the organisation’s Strategic Plan 2024–2028.

Key responsibilities include, but are not limited to:

1. Operational Coordination and Organisational Support - Provide leadership and oversight of QDN’s operational support functions, ensuring effective organisational coordination, operational consistency and responsive support across the organisation.
2. Administration and Front Office Coordination - Oversee administration and front office functions to ensure efficient operational support, continuity of service, positive member and stakeholder experience and effective day to day organisational coordination.
3. Workforce Operations, HR and WHS Coordination - Provide operational oversight of workforce processes including recruitment coordination, onboarding, induction, workforce administration, employee lifecycle and IR processes and WHS systems to support workforce capability, compliance and organisational sustainability.
4. Operational Systems Ownership and Coordination - Coordinate and support effective utilisation of key organisational systems including Employment Hero, CRM and other operational platforms, ensuring system integrity, process consistency and improved reporting capability.
5. Operational Process Improvement - Identify, review and redesign operational processes to improve efficiency, reduce duplication, strengthen coordination and reduce reliance on manual and person-dependent processes.
6. Facilities and Logistics Coordination - Oversee facilities, office operations, logistics and related operational requirements to support safe, accessible and effective organisational operations.
7. Continuous Improvement and Operational Coordination - Lead continuous improvement initiatives across operational systems and processes, to strengthen coordination, improve visibility and support consistent organisational practice.
8. Systems Innovation, Automation and Productivity Improvement - Identify opportunities to utilise automation, digital tools and approaches to streamline repetitive operational tasks, improve productivity and enable greater workforce focus on higher value member, stakeholder and engagement activities.
9. Workforce Sustainability and Organisational Resilience - Support workforce sustainability through improved cross-skilling, succession planning, knowledge sharing and stronger operational support structures across QDN.
10. Other Duties Undertake other responsibilities consistent with the level and scope of the role as directed by the CEO.

ESSENTIAL KNOWLEDGE, SKILLS AND ATTRIBUTES

The essential knowledge, skills and attributes of the appointee include:

• Relevant tertiary qualifications in business, operations management, human resources, organisational development or a related
  discipline, or demonstrated equivalent experience.
• Demonstrated experience in operational management, organisational support services or business operations within complex service, community, consulting or not-for-profit environments.
• Demonstrated experience in Human Resources operations, workforce coordination and Workplace Health and Safety systems.
• Demonstrated experience implementing and improving operational systems, workflows and organisational processes.
• Strong analytical and problem-solving capability with the ability to identify inefficiencies and implement practical solutions.
• Demonstrated experience supporting operational improvement, process redesign and continuous improvement initiatives.
• Demonstrated ability to implement change in a practical and collaborative manner, supporting staff through processes and systems improvements.
• Strong leadership capability with experience supporting and developing staff and building collaborative team cultures.
• High level interpersonal, communication and stakeholder engagement skills.
• Strong digital literacy and openness to innovation, including automation and AI-enabled operational improvements.
• Appreciation of the working philosophies, values and operating realities of the not-for-profit and disability sectors.

ABOUT OUR WORKPLACE

Benefits of joining us include; 

• Meaningful, member-led work: You’ll have the opportunity to learn from and work alongside people with disability to work together towards creating a more inclusive community. Meet our members and learn more about QDN by watching our membership campaign video.   
• Competitive remuneration: $63.13 - $65.77 per hour plus 12% superannuation and 17.5% leave loading. 
• Salary sacrifice: Option to package up to $15,900 annually to increase your take-home pay. 
• Supportive, inclusive team: A friendly and inclusive workplace where diverse perspectives are valued 
• Accessible office in central location: Our offices are close to public transport in Spring Hill 

EQUALITY STATEMENT

QDN is an equal opportunity employer. We celebrate diversity and welcome applications from people of all backgrounds, identities and cultures. We deeply value lived experience and strongly encourage applications from people with disability, and from people with family or community connections to disability.  

QDN is committed to increasing employment of Aboriginal and Torres Strait Islander peoples and strongly encourages Aboriginal and Torres Strait Islander applicants to apply. 

How to Apply

QDN recognises that people bring different experiences, strengths and access needs. We're committed to an accessible recruitment process and workplace. If you need adjustments at any stage, please get in touch. 

To apply, please submit: 

• Your resume 
• A cover letter (maximum 2 pages) outlining your interest in QDN and this role, and the skills, approach and experience you will bring to the role.  

Applications must include both a resume and a cover letter to be considered.

For questions or to request adjustments, contact [email protected] using the subject line: Manager - Operations and Organisational Support enquiry via EthicalJobs or call 1300 363 783.