About Us

Open Support is a community service organisation committed to providing assistance to families in need across New South Wales through the active participation of trained volunteers and staff. Open Support supports the vulnerable in our society offering services that are professional, flexible and responsive to emerging community needs.  

As one of it’s key service areas, Open Support provides crisis accommodation, case management, and support services to women and their children who have experienced and are escaping family violence. Our crisis facility, Safe Haven operates 7 days a week, 24 hours a day. Support is also offered to clients who are transitioning or have transitioned from crisis accommodation to longer-term housing. The Open Support DFV Program assists women and children to begin the process of healing from the trauma of DFV and aims to empower these families to lead safe, independent and fulfilling lives.  

St Vincent’s Private Hospital Sydney provides the payroll and human resources services for St Vincent’s Clinic and as such your legal employment entity is St Vincent’s Private Hospital Sydney.  

The Opportunity

We currently have a part time opportunity for 12 months for a DFV Residential Support Worker to provide crisis response, accommodation and emotional support to women and children who have experience domestic and family violence. This includes ensuring comfortable and safe residential care and the delivery of family centred support according to program and individual client goals. The residential worker will work collaboratively with the Open Support DFV team and with relevant external service, providers to ensure all clients are provided with integrated support and exit planning. This position will require the ability to work across a range of shifts, which will include weekends and overnight work.  

The skills required are:

• The ability to provide a flexible, trauma informed and client centred approach to service delivery.
• Strong interpersonal, active listening and negotiation skills and experience in effectively managing difficult situations. 
• Demonstrated knowledge and application of risk management within a family violence or related setting. 
• Demonstrated ability to work independently, plan, prioritise workload and show initiative.
• Strong written and verbal communication skills 

The Benefits: 

We offer all employees the ability to maximise their income by reducing tax payable through salary sacrificing. We also offer our employees career-pathing and ongoing development and learning.

Salary: 

Rates are paid in accordance with the SCHADS/SACS Award - Crisis Accommodation Employee – Level 1

Position Description:

Open Support DFV Residential Support Worker Position