Nepean Blue Mountains WDVCAS's logo

Domestic and Family Violence Case Management Worker

Nepean Blue Mountains WDVCAS
  • Award/Rate of Pay: SCHADS AWARD Level: 5
  • Accountabilities: WDVCAS Manager & Assistant Manager

Position summary:

The WDVCAS Case Management Worker provides case management support to WDVCAS clients who:

  • Have been assessed as having complex and serious needs which are impacting on their ability to keep safe and that therefore would benefit from intensive support; and
  • Are not able to be referred to another case management service in the area; and
  • Consent to being referred into case management.
  • Case management of WDVCAS clients, including development, implementation, assessment and review of case plans with clients
  • Intake meetings with the Manager who is responsible for referral of WDVCAS clients into case management
  • Risk assessment, using the DVSAT, and safety planning with clients
  • Provision of relevant information to clients and making warm referrals on their behalf to a range of service providers to assist with their ongoing needs
  • Liaison with the SAM Coordinator to ensure all clients assessed as ‘at serious threat’ are placed on the agenda for the next SAM when necessary
  • Attendance at Safety Action Meetings and court as required
  • Liaison with clients in relation to Safety Action Plans developed at SAMs
  • Develop and maintain strong working relationships with key WDVCAS partners, including the NSW Police Force, Local Courts, legal representatives and referral agencies, in order to facilitate client access to those agencies and services
  • Undertake tasks at the direction of the WDVCAS Manager
  • Undertake internal and external supervision
  • Undertake professional development and training
  • Attendance at relevant community meetings and interagency events as directed by the Manager
  • Excellent organisational and administrative skillsCompliance with the WDVCAP Service Agreement, WDVCAP Policy and Procedure Manual, WDVCAP Case Management Policy and all other designated WDVCAS documents


  • Relevant qualifications and/or experience in community services or social work.
  • Demonstrated experience in case management.
  • Demonstrated ability to engage effectively with clients in crisis and provide appropriate, trauma-informed support.
  • Ability to work independently and as part of a multifunctional team.
  • Understanding of domestic and family violence, its complexities and consequences.
  • Understanding of intersectionality between social issues and domestic and family violence, in particular the barriers that women may face when leaving violence.
  • Knowledge of the criminal justice response to domestic and family violence including Apprehended Domestic Violence Orders.
  • Ability to deliver services in accordance with the WDVCAP Service Agreement, WDVCAP Policy and Procedure Manual, WDVCAS Case Management Policy and other operational documents.
  • Ability to work with local communities and services to promote awareness of domestic and family violence and WDVCAS services.
  • Excellent communication skills, particularly in negotiation, advocacy and conflict resolution.
  • Knowledge of and an ability to work effectively with interpreter services.
  • Ability to meet with clients away from the WDVCAS office in accordance with safety assessments and processes.
  • Current Working with Children Check and NSW Police Force criminal record check.

Next steps

Click 'Apply Now' to submit your application. 

Still looking for more information?

If you have any questions or would like to talk a bit more about this job before applying, please call Angie on 0404854975 or [email protected] using the subject line: Domestic and Family Violence Case Management Worker enquiry via EthicalJobs.

How to apply

This job ad has now expired, and applications are no longer being accepted.
Nepean Blue Mountains WDVCAS's logo

Email me more jobs like this.