• Seeking a Group Manager – North East Community Support Group (NECSG)
• Zillmere Community Centre | 30 hrs/week | SCHADS Level 7 + Salary Sacrifice

North East Community Support Group Inc. (NECSG) is a long‑standing, community‑based organisation supporting the Zillmere community and surrounding suburbs for more than 40 years. We provide access to services, social connection, learning opportunities, and community‑led development across our three key programs: Zillmere Community Centre, Family Accommodation Service, and Youth Support Service.

Our Vision: A resilient, empowered, and inclusive community.

Our Mission: To equip and empower our community to thrive through connection, capacity building, and access to services.

Our Values:

• Social Justice — facilitating access to equal economic and social opportunities

• Inclusion — valuing and welcoming the richness of diverse identities, cultures, and voices

• Empowerment — facilitating capacity building and resilience

We are seeking an experienced, people‑focused Group Manager to lead our organisation, unify our multidisciplinary team, and strengthen our role as a welcoming, community‑led hub.

Flexible Work Options

We recognise that great leaders come from all life stages.
While this role is 30 hours per week, we are very open to flexibility in how these hours are structured.

If you bring the right values, leadership strengths, and commitment to community, we will work with you to design a pattern that fits.

The Group Manager provides strategic, operational, and organisational leadership across all NECSG programs. You’ll bring people and programs together, foster a positive culture, and drive an integrated service model that reflects community needs.

This role suits someone who leads with collaboration, values community‑led practice, and thrives in a varied role spanning leadership, governance, partnerships, and community development.

The Centre operates Monday–Thursday (9am–3pm). Monthly Management Committee meetings occur outside standard hours.

Key Responsibilities

• Lead and support staff and volunteers across all programs, building a cohesive, collaborative team culture
• Oversee recruitment, supervision, training, and workforce development
• Lead strategic and operational planning with the Management Committee
• Act as the Association’s Secretary in accordance with the Constitution and delegated authority of the Management Committee
• Prepare high‑quality reports and ensure compliance with funding and governance requirements
• Oversee integrated service delivery and program performance
• Provide direction and support for community development activities
• Represent NECSG in networks, partnerships, and community forums
• Manage budgets, funding agreements, reporting, and resource allocation
• Lead grant writing, funding submissions, and donor/partner engagement
• Ensure the Centre is safe, welcoming, well‑maintained, and compliant with WHS, child-safe organisational practices and Council requirements

Essential

1. Leadership and Team Integration — Demonstrated ability to lead, motivate, and unite multidisciplinary teams, bringing programs together into a cohesive and collaborative service model.
2. People, Culture and Workforce Development — Experience building positive organisational culture, fostering staff engagement, and managing recruitment, supervision, performance management, and staff development.
3. Strategic, Operational and Governance Capability — Proven experience leading strategic and operational planning, preparing high‑quality reports, and working effectively with volunteer Management Committees or Boards.
4. Integrated Service Delivery, Compliance and Quality — Experience overseeing multi‑program or integrated service environments, with strong understanding of legislative requirements, funding compliance, and quality frameworks.
5. Financial and Resource Management — Demonstrated capability managing budgets across multiple funding streams, meeting funding requirements, and ensuring appropriate resource allocation.
6. Stakeholder Engagement and External Relationships — High‑level interpersonal and communication skills, with the ability to build strong relationships, represent the organisation externally, and engage effectively with community partners, Elders, cultural leaders, multicultural groups, and funding bodies.
7. Understanding of trauma-informed culturally safe practice frameworks and psychosocial safety in the workplace.
8. Digital Capability and Mandatory Requirements — Strong digital literacy (including Microsoft Office and contemporary systems) and possession of, or eligibility to obtain, a current Blue Card.

Desirable

1. Qualifications in community services, social work, human services, management, or related fields.
2. Understanding of community development principles and place-based, community-led approaches.
3. Experience preparing successful grant applications, tenders, and funding submissions.
4. Knowledge of the Queensland Neighbourhood Centre sector and its role in community wellbeing.
5. Experience working with culturally and linguistically diverse communities.

Next steps

Click Apply Now to submit your application. 

A position description is attached.