Mortgage Stress Victoria (MSV) is an innovative, integrated specialist community legal centre providing free, life-changing financial counselling, legal and social work services to Victorians experiencing mortgage stress.

We’re looking for a Financial Counsellor to join our team: someone who

• has a passion for economic justice;
• understands mortgage products, banking regulation and the range of options for homeowners in debt;
• is excited to deliver high-quality financial counselling services in a collaborative, integrated practice.

ABOUT THE ROLE

Reporting to the Program Manager Financial Counselling, your work will contribute to Mortgage Stress Victoria’s vision to

• Make mortgages fairer;
• Prevent housing insecurity and homelessness; and
• Prevent mortgage stress.

Our clients are complex, ineligible for other intensive supports and often at risk of homelessness. We’re seeking a skilled financial counsellor with a strong advocacy mindset, sharp analytical and negotiation abilities, and a talent for building partnerships that result in meaningful outcomes and spark policy reform. You will be part of a team working with clients mostly via phone and online, with some opportunities for in person meetings and outreach.

ABOUT YOU

• You are an accredited Financial Counsellor and hold a Diploma of Financial Counselling (or equivalent).
• You’re eligible for, or currently hold, membership with Financial Counselling Victoria (FCVic).
• You have prior experience in a financial counselling role or in the financial services industry, with an understanding of complex mortgage, debt, and consumer credit issues including credit reporting.
• Your technical skills include strong digital literacy, including proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, operational understanding of benefits of AI) and client management databases.
• You have a demonstrable commitment to advancing economic and social justice, particularly for communities experiencing vulnerability and family violence victim survivors.
• Your practice is empathetic, trauma-informed, inclusive and culturally safe, focusing on effective solutions and empowering clients.

SALARY & BENEFITS

• Salary range between $103,807 and $108,510 per annum excluding superannuation, pro rata for part time. Mortgage Stress Victoria is covered by the SCHADS Award, with salaries set 3% above award rates.
• 12% superannuation.
• Flexible hybrid working arrangements (potential to work 40% from home).
• Five weeks annual leave with 17.5% leave loading.
• Paid Christmas closure in addition to annual leave.
• Salary packaging of up to $15,900 (valued at up to $7200 per annum).
• CBD office on Wurundjeri country with modern facilities including end of trip bike storage and shower suite.

A position description is attached.