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Lived Experience Development Lead - Burnley

Mind Australia
  • Use your lived experience and relational approaches to lead implement and develop expertise-led projects and initiatives across Mind’s support hub and operations.
  • Permanent, Full Time role | 38 hours per week
  • Work from Home & Burnley Office Location 

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. Mind has been supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives for more than 45 years.

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the role

The Lived Experience organisational function works within Mind’s support hub and drives the implementation of mental health system reforms and service innovations informed by lived expertise, intersectionality, human rights and social justice.

The Lived Experience Design and Development team lead an organisation-wide program of work to design, develop, implement and embed lived expertise-led initiatives and approaches, in collaboration with the Senior Consultant, Lived Experience, and Lived Experience Workforce team as well as teams across Mind’s support hub and operations.

We are seeking a self-motivated, compassionate Lived Experience Development Lead for a permanent, Full Time (38 hours per week) opportunity at our office in the Burnley area. This is a designated lived expertise role that will implement new lived expertise-led initiatives and further develop and evolve existing practice approaches to better align with lived expertise values and principles, including human rights.

You will work as part of the Lived Experience Design and Development team, and will focus on translating service design insights and initiatives into practice.  The role will involve leading and managing implementation projects and building strong relationships across Mind’s support hub and operations to create effective systems, processes, products, and practices to embed lived expertise-led innovations.

This national role requires practice experience and skills in implementation, change management and continuous improvement to test and refine ideas and build workforce and organisational capability to sustain lived expertise-led service and practice innovations across Mind. 

Key responsibilities

  • Demonstrated understanding of and ability to explain and promote Lived Experience as a key driver of service design and development.
  • Build relationships with lived expertise leaders and form connections with the broader lived experience community through active participation in sector-wide lived experience initiatives.
  • Initiate, plan, implement and evaluate a program of work that builds on service design projects and initiatives and aligns with operational plans and strategic priorities.
  • Develop and lead implementation and establishment projects within available resources, including establishing the conditions required for systems change, data analysis and synthesis, translating service design insights and initiatives into service or practice innovations, and evaluating their effectiveness.
  • Prepare executive briefs, business cases and content for tender submissions or funding applications to gain organisational support and secure resources to scale up and embed innovations in practice.

What you’ll bring

  • Tertiary qualifications (minimum Certificate IV) in Mental Health, Peer Work, Intentional Peer Support Core Training, Health Promotion, Allied Health or other health related field and/or equivalent experience.
  • In-depth knowledge of contemporary approaches to implementation, change management and continuous improvement and ability to demonstrate their practical application within Mental Health or Community Services, or not for profit organisations is required.
  • Lived experience of mental health challenges and recovery, or other form of relevant lived experience, e.g. as a family member, carer or supporter of someone living with mental health challenges, is essential.
  • Experience and expertise in working directly with people with mental health challenges, and with their families and carers, ideally in a designated lived expertise role.
  • Demonstrated understanding of mental health system reform and commitment to human rights and intersectional inclusion.


  • Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
  • Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees).
  • Learning, development and career opportunities.


 To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 495091. Please contact the person below for more information. 

Carolynne White, Senior Manager, Lived Experience Design and Development

[email protected] 

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.

How to apply

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