The Role

The Children’s Contact Program provides supervised contact visits and facilitated changeovers for families experiencing high-conflict separation, as directed by the Family Law Courts. The program also supports children living in foster care or kinship care who are subject to child protection orders by facilitating safe and supported contact with their families.

The Shift Supervisor is responsible for leading and supporting Family Workers during allocated shifts to ensure the safe, effective and consistent delivery of services. The role provides operational oversight, guidance and support to staff, while ensuring the wellbeing of children and families participating in the program.

The Shift Supervisor coordinates communication with key stakeholders, including families, legal representatives and child protection agencies, and assists the Team Leader with the day-to-day operations of the program. This includes managing shift activities, addressing operational issues as they arise, supporting staff, and contributing to the delivery of a high-quality, child-focused service that aligns with organisational policies and legislative requirements.

The successful applicant will be available to work Tuesday to Friday, from 10:00 am to 6:00 pm, with the flexibility to adjust working hours on occasion to meet the operational needs of the program.

About Us

Marymead CatholicCare is the social services arm of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration while adhering to our values of Respect, Integrity, Excellence, Care & Compassion, and Inclusivity.

Why Join Us?

Looking for a meaningful career where you can make a real difference? Rewarding opportunities are available for passionate individuals to support the wider community across diverse program areas.

What We Offer:

• Generous Salary Packaging to boost your income
• Free Parking for your convenience
• Employee Assistance Program (EAP) for your wellbeing
• Opportunities for Professional Development
• Certified Great Place to Work

About You

The ideal person we are looking for has:

• Minimum Certificate III in Community Services, Early Childhood Education and Care, or a related qualification, or equivalent relevant experience.
• Demonstrated commitment to working within a person-centred, child safe, and trauma-informed framework.
• Strong interpersonal and relationship-building skills, with the ability to maintain positive and effective client relationships.
• Proven ability to respond appropriately to critical incidents and support clients with complex needs.
• Well-developed verbal and written communication skills, along with effective time management abilities.
• Sound computer skills, including experience using Microsoft Outlook, Word, Excel, and basic database systems.
• Willingness and ability to use a personal vehicle for client transport when required.
• Hold a smart phone which can be used for work purposes, in line with MCCG’s Bring Your Own Device (BYOD) Policy.
• Hold a current full driver’s license, and a registered car with comprehensive insurance which can be used for work purposes.
• Availability to work Tuesday to Friday, from 10:00 am to 6:00 pm, with the flexibility to adjust working hours on occasion to meet the operational needs of the program

How to Apply

Please submit your resume and a cover letter (not more than 2 pages) outlining your demonstrated experience and suitability for the role.

The successful applicant must have:

• A current National Police Check
• A current full driver’s licence
• Current ACT Working with Vulnerable People Card and NSW Working with Children Check or ability to obtain one
• Current First Aid & CPR Certificate or ability to obtain one (own expense)

Early applications encouraged.

Marymead CatholicCare has a commitment to child safeguarding and zero tolerance to child abuse. Marymead CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.