About Make-A-Wish Australia

Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world.

We create life-changing wishes for children with critical illnesses. Every day, our team works to bring hope and joy when it’s needed most. We partner with children with life threatening conditions, their families, and medical teams to grant wishes as unique as the children who imagine them. At Make-A-Wish, our mission is to grant the wish of every eligible child as we believe these wishes complement treatment, build resilience and bring hope to these children and their families when they need it most.

Make-A-Wish Australia is a values-driven, child-safe organisation committed to inclusion, ethical conduct, and community engagement. We prioritise the wellbeing and protection of children throughout their wish journey and embed inclusive principles across all operations. We maintain high standards of governance, transparency, and ethical behaviour, and actively work to ensure our leadership and volunteer base are representative of Australia’s diverse communities.

About the Salesforce Administrator Role

The Salesforce Administrator serves as the primary steward of the Salesforce ecosystem at Make-A-Wish Australia, ensuring the platform effectively supports the organisation’s mission. This role balances technical system management with high-level collaboration, acting as a vital link between external development partners and internal departments. By combining technical oversight with clear, proactive communication, the Administrator ensures the platform remains a robust, user-friendly, and strategic asset for all teams.

Key Responsibilities:

• System Stewardship: Manage the ticketing lifecycle, ensuring all internal requests are prioritised and resolved efficiently.
• Partner Management: Lead the relationship with our Salesforce support and development partners, ensuring they deliver high-quality results on tickets, new features, and our strategic roadmap.
• Strategic Contribution: Help shape future platform strategies to maximise our impact and support broader organisational goals.
• Insight & Reporting: Maintain transparency by providing regular updates and reporting on ticket status and system health.
• Knowledge Management: Ensure all system configurations and processes are documented clearly and kept up to date.
• Integrated Ecosystem: Support the Technology team in maintaining and optimising connected platforms and third-party integrations.
• Empowerment & Training: Provide clear, accessible support and training to staff, translating technical concepts into easy-to-understand guidance.
• Quality Assurance: Conduct structured testing for all new solutions to ensure seamless deployment and user experience.

Role Competencies

• Exceptional Communicator: Ability to convey complex ideas clearly to both technical and non-technical stakeholders.
• Analytical Problem-Solver: A natural curiosity and a methodical approach to troubleshooting and system optimisation.
• Tech-Passionate: A genuine enthusiasm for staying ahead of technology trends and Salesforce best practices.
• Creative & Proactive: A self-starter who shows initiative and thinks outside the box to find better ways of working.

This role is initially offered as a 12-24 month contract appointment.

About You

The Must Haves - Required Skills and Experiences

• At least five (5) years of experience managing Salesforce.
• Certified Salesforce Administrator (ADM-201) qualification.
• Proficiency with Flow Builder.
• All aspects of user and licence management including user set-up and deactivation, roles, profiles, permissions, public groups, OWD, and sharing roles.
• Salesforce configuration changes including (but not limited to) flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
• Identifying and gathering requirements, and translating them into best practice.
• Excellent verbal and written communication skills.

The Nice to Haves - Desired Skills and Experiences

• Experience with Salesforce NPSP.
• Salesforce environment management.
• A proven track record of documenting system changes.
• Experience leading "show and tell" sessions or creating simple user guides to drive platform adoption.
• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
• Proactive system maintenance including security reviews, release updates, and health checks.
• Identifying unused or under-utilised platform features.

You need to based in Australia, ideally in Melbourne, but not essential.

About the Process

If everything we've said so far sounds like you, we would love to hear from you! Click 'Apply now' and follow our process.

Please submit your current resume, and a cover letter explaining why you’re interested in joining Make-A-Wish Australia and what makes you a great fit for this role. Applications without a cover letter will not be considered.

You'll also be asked a few screening/filtering questions to help us ensure that we can find you if you tick all of the boxes.

Shortlisted candidates will be asked to respond to three questions via a one-way video interview. We value your time and this is a great opportunity for you to showcase your passion, creativity and personality. Further rounds of the process will be in-person or via video calls.

We look forward to hearing from you.

About The Most Important Thing

Make-A-Wish Australia is proud to be a child-safe organisation. Our recruitment practices are strictly adhered to during the application and interview process and include thorough screening to ensure that anyone joining us at Make-A-Wish aligns with our values and commitment to child safety. Everyone working with Make-A-Wish Australia needs to obtain a Working With Children Check and undergo identity, social media and police pre-screening.