As one of Australia’s largest and most trusted Lifeline centres, Lifeline Harbour to Hawkesbury Sydney answers more than 11% of the nation’s calls and 18% of the nation's interactions through our text and chat service. Closer to home, we deliver counselling, group programs, training, and community support across Sydney’s north, providing more than 16,000 hours of clinical care, education, and community services each year.

We exist to support those in need, build resilient, suicide-safe communities, and increase positive mental health and wellbeing.

Lifeline Harbour to Hawkesbury Sydney (H2HS) is looking for qualified Crisis Supporters for part-time positions to fill the overnight shifts.

Key responsibilities of this role are:

• To help callers to 13 11 14 find immediate relief from emotional distress
• Be proficient in the application of the Lifeline Practice Model for 13 11 14
• Maintain minimum requirements concerning shift coverage, supervision and professional development
• Meet annual accreditation requirements and TCS Key Performance Indicators
• Participate in supervision requirements as well as recognise when additional supervision/debriefing is necessary and to seek such assistance

We are looking for empathetic individuals with a mix of the following characteristics and skills:

• Adherence to Lifeline’s values and mission
• Possession of and an ability to express empathy and respect for others
• A willingness to accept feedback and to respond reflectively
• An ability to work effectively with other team members, Centre management and National Office staff as required
• Strong verbal and written English communication skills
• Strong call containment/management skills

Essential Requirements

• Must be available to work onsite, located in Gordon 2072
• Must hold current accreditation or have been accredited in the last 2 years or current internship acceptable
• Be willing to work overnight 2 shifts per week

Next Steps

Please click "Apply Now" by the closing date to submit your application.

For any questions regarding the role, please reach out to [email protected] using the subject line: Crisis Supporter - Paid Overnight Shift enquiry via EthicalJobs.