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Executive Manager, Service Delivery

Life at Work

About the business

Since 1991, Yorganop has been Western Australia’s first Aboriginal foster care agency. Yorganop works in partnership with government agencies, Aboriginal families, and our community of carers to provide safe and secure care for Aboriginal children. For 32 years Yorganop has been providing essential services for the increasing high number of vulnerable Aboriginal children in Out-of-Home Care.

Yorganop’s key driver for over 32 years is to enable children, in particular, Aboriginal children in out-of-home care to fulfil their potential and thrive in life (culturally, socially, and emotionally). We achieve this by providing culturally safe, secure, stable, caring homes with carers who understand Aboriginal ways of being and doing. Yorganop carers are supported in providing culturally safe placements through Yorganop’s ongoing cultural training, and immersion in Yorganop’s carer community.

Yorganop is a Home Stretch WA program service provider which provides young people leaving Out of Home Care with the option to continue to receive support until the age of 21. Yorganop was part of the team that co-designed the model with young people with lived experience of transitioning from care and the focus on the needs of young Aboriginal people and their families. 

In order to achieve these goals Yorganop needs the best team in place, and is currently recruiting for an Executive Manager (Service Delivery) to join our amazing team.

About the role

You will be passionate about making a difference in the life of Aboriginal children and young people through all aspects of the service delivery of Yorganop.

You will personally demonstrate, through consistent behaviour and understanding, respect for, and compliance with culturally appropriate ways of working with Aboriginal people and their communities.

The Executive Manager Service Delivery will assist with the strategic and operational management and planning for the Service delivery to meet the objectives of the programs of the organisation.

Developing and delivering a range of programs that support Yorganop’s Strategic Objectives and enable the best possible outcomes for Aboriginal families, children and carers in relation to the child protection system.

Responsible for the leadership and supervision of staff in the Yorganop’s Placement Service Delivery, the Home Stretch Program and special projects and to ensure quality management processes are implemented with improved practices.

What you will do

As the Executive Manager Service Delivery you will be responsible for:

  • Ensuring that all services are delivered within contractual and legislative requirements
  • Recruitment, assessment, and support of all carers to enable them to provide culturally safe, trauma informed placements for Aboriginal children in OOHC.
  • Ensuring all children in Yorganop’s care have strong individualised plans that address their needs across the Dimensions of Wellbeing.
  • Supporting the implementation and embedding of Yorganop’s Cultural Framework across all practice activities.
  • Developing and delivering a range of programs that support Yorganop’s Strategic Objectives and enable the best possible outcomes for Aboriginal families, children and carers in relation to the child protection system.
  • Supporting staff to delivery culturally safe services that align to the Sanctuary Framework.
  • Supervision and management of a multi-disciplinary team
  • Risk and compliance management in relation to Service Delivery.
  • Managing Service Delivery’s budget
  • Delivering Service Delivery aspects of Yorganop’s Strategic and Operational Plans.

As a leader, you will guide others towards a high-performance culture that is underpinned by the purpose, vision and values of the organisation. You will be responsible for driving the team’s overall performance, ensuring key deliverables are achieved. Your leadership style will inspire a high-performance culture that is underpinned by the Sanctuary framework, and at all times by the purpose, vision and values of the organisation.

What you will need


  • Demonstrated stakeholder, negotiation, change and project management skills.
  • Proven leadership skills with demonstrated ability to motivate and empower excellence in individuals and teams.
  • Demonstrated significant experience working in clinical environments with children and young people in out of home care, child protection programs or equivalent, including understanding of trends and issues in the care of children and young people
  • Demonstrated experience of building strong, respect and rapport with internal stakeholders and external networks, government agencies and funding bodies.
  • Minimum of 3 years experience in co-ordinating the delivery of services in a community services organisation or relevant industry.
  • Proven experience delivering socially innovative, high-standards of service that result in positive outcomes for Aboriginal children, families and communities.
  • Demonstrated experience with financial management, risk management and quality management audits and processes.
  • Applied knowledge of contemporary issues in Aboriginal culture in the context of community service delivery.
  • Demonstrated experience in supporting organisational growth and change management.
  • Personally demonstrate through consistent behaviour, an understanding of, respect for and accordance with the principles of Aboriginal community control


  • Experience in Aboriginal Community Controlled Organisations, Non-for-profit, or government roles.
  • Identify as Aboriginal.

Qualifications and Licenses

  • Tertiary qualification(s) in Social Work, Community Development or Business/Management are mandatory.
  • Satisfactory National Police Clearance
  • Satisfactory Working with Children (WWC) Check
  • Satisfactory Department of Communities (DoC) Departmental Check (Departmental Record Check & Criminal Record Check)
  • Current Drivers Licence and the ability to travel in response to organisational needs.

Importance notes for applicants

Applicants must include a one page covering letter to address the essential criteria plus a concise CV which clearly outlines relevant qualifications and experience. Submit via the "Apply Now" button.

We reserve the right to close the applications and appoint prior to the advertised closing date. Being suitable for the position does not guarantee an Offer of Employment.

For more information on Yorganop or the position, please visit or send email enquiries to [email protected] using the subject line: Executive Manager, Service Delivery enquiry via EthicalJobs.

A position description is attached.

How to apply

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