About Us

We are a 5 star rated electricity retailer by Greenpeace with a strong focus on service in an industry facing significant change. We are passionate about renewable energy and provide our customers with a great experience in all aspects of our service delivery. Our growth has created additional full time opportunities for talented individuals to join our Customer Care team located in the inner-eastern suburbs of Melbourne.

Customer Service and Complaints Specialist Role – Full Time

We are seeking confident and passionate individuals to:

• Provide exceptional service to our existing and prospective customers
• Respond to diverse phone and email enquiries
• Effectively resolving customer complaints, with a keen eye on continuous improvement
• Support various customer data processing activities

Key Criteria

Successful applicants must be able to demonstrate:

• A genuine customer service ethic
• A positive, proactive and enthusiastic attitude
• Complaint resolution assessment, investigation, negotiation and closure
• Highlight and actively seek out improvement opportunities
• Proven ability to work independently as well as collaboratively with colleagues with high level accountability
• Punctuality and reliability
• Excellent communication skills
• Initiative, accuracy, attention-to-detail and outcome-focus
• Proficiency in using common office software packages
• Interest in renewable, solar and sustainable energy

Experience in a retail-electricity and/or retail-solar selling is favourably regarded but not mandatory. This position is full time.