Are you interested in an opportunity to:

• Work for an employer that supports women, children and young people from culturally and linguistically diverse backgrounds.
• Be part of an inclusive and diverse workforce that places a high value on cultural capability.
• Be rewarded for your efforts with great working conditions that offer salary packaging, flexible working arrangements, learning opportunities and professional development all within a safe and healthy work environment.
• Work for an employer that works in creating safer communities for women, children and young people impacted by domestic, family and sexual violence.

About IWSS

Immigrant Women’s Support Service (IWSS) is a specialist organisation that provides support to women, children and young people from culturally and linguistically diverse backgrounds who have experienced domestic, family and sexual violence. We work from an intersectional feminist, social justice and human rights framework that centres inclusion, safety, respect and dignity.

IWSS is committed to an inclusive culture that respects and promotes human rights and diversity.

This position is open to female-identifying applicants only. Being female identifying is a genuine occupational qualification for this role within the meaning of section 30 of the Sex Discrimination Act 1984 (Cth) and section 25 of the Anti-Discrimination Act 1991 (Qld), as the position involves the provision of culturally safe, trauma-informed support services to female identifying clients who have experienced domestic, family or sexual violence.

About THE ROLE

The Client Support Officer (CSO) is a specialist frontline position within IWSS providing legal navigation, court support and trauma-informed assistance to women, children and young people from culturally and linguistically diverse backgrounds who are experiencing or have experienced domestic, family and sexual violence.

Working closely with the Practitioners, the CSO supports women through some of the most complex and high-stakes moments of their lives from preparing affidavits and protection order applications to accompanying clients at court and connecting them with legal, housing and community services. The role requires a practitioner who can hold complexity, build trust across cultural differences and work with confidence in legal and crisis contexts.

The CSO is also a trained and capable member of the broader First Response team, able to provide responsive support to clients at the point of first contact during periods of high demand or when cover is needed, ensuring continuity and safety across the service.

This role is grounded in an intersectional feminist, human rights and child safe practice framework. The CSO upholds the rights, safety, dignity and agency of all service users including children and young people and fulfils all mandatory reporting and legislative obligations at all times.

Key Responsibilities

• Prepare court documents including affidavits, DVO applications, variations and revocations
• Accompany and support clients at court hearings and legal appointments
• Conduct risk assessments and contribute to safety planning using the CRASF
• Liaise with legal service providers including RAILS, Women’s Legal Service Qld, Legal Aid and courts
• Coordinate professional interpreters across all legal, court and crisis support contexts
• Provide crisis intervention and First Responder intake support when required
• Uphold child safety, mandatory reporting, human rights and legislative obligations at all times
• Maintain accurate case records and contribute to quality improvement

What You Will Bring

• Tertiary qualifications in Social Work, Psychology, Counselling, Law or a related discipline
• Minimum two years’ post-qualification experience in DFV, community legal services or a related field
• Demonstrated experience supporting CALD clients, including through professional interpreters
• Strong written skills with the ability to prepare accurate, legally appropriate court documents
• Sound risk assessment and crisis response skills
• Knowledge of Qld court processes, protection orders and legal navigation for DFV matters
• Knowledge and application of intersectional and multicultural frameworks
• Commitment to child safety, human rights, intersectional feminism and client-centred practice

WHAT IWSS OFFERS

The work we do is rewarding yet demanding. We acknowledge the toll this work can have on staff, and as an organisation, we take this ownership and responsibility seriously. For this reason, staff have access to:

• Salary packaging - up to $15,900 per year tax-free, plus additional meal and entertainment option
• Employee benefits from BrightHR
• Regular supported supervision
• Ongoing professional development and growth opportunities
• A genuinely supportive, intersectional feminist and trauma-informed workplace culture
• A strong focus on reflection, wellbeing and sustainable practice
• An inclusive organisation that values diversity, equity, and lived experience

Next Steps

To submit your application, please click 'Apply Now' by the closing date.

Applications will be reviewed as they are received, and interviews may take place prior to the closing of advertising.

For further information, contact [email protected] using the subject line: Client Support Officer enquiry via EthicalJobs. We intend to respond to questions about the position within 24 hours.

IWSS is an inclusive and disability-friendly employer. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and culturally and linguistically diverse groups. All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the Working with Children Check, during or immediately after the recruitment process is concluded.

A position description is attached.