This is a unique opportunity to work in an exceptional women's health organisation - making a positive and critical difference in women's lives. With a NSW Government one-off domestic and family violence COVID-19 grant, we are seeking an experienced applicant for a part time (2 days/week) 12 month contract position who will provide trauma informed client support at reception.

This front-line position is responsible for welcoming women into the Centre, organising appointments, providing support to clients including: information and referral (by phone or face to face); maintaining resource information; and undertaking general clerical and administrative duties; administration of the client record system and maintenance of data record systems and registers of information.

Description of duties

• Undertake intake process with potential clients to identify initial health and welfare needs; determine any immediate risks to the Client or the Centre and respond or refer accordingly, determine eligibility or appropriateness of services, programs or groups; provide information regarding specific services and programs; provide information about intake/registration processes; and begin developing rapport with the client.
• Provide client with referral where appropriate or necessary.
• Make client bookings/appointments; confirm bookings in advance, coordinate clinic bookings through effective communication with practitioners and clients, to ensure smooth running of clinics; manage waiting lists.
• Assist women to complete the client registration form; enter new clients on the WH database and Medical Director; hand out the new client information package.
• Undertake other general reception and administrative duties as required.

The successful candidate must have:

• Excellent communication skills including the ability to provide respectful and welcoming service to women of diverse backgrounds and life experiences
• At least five years’ experience in a similar role
• Effective listening skills and the ability to provide information to women in difficult situations
• Office and IT skills including medical practice software experience (preferably PracSoft and Medical Director)
• Well developed organisational ability
• Ability to work in a multi-disciplinary team
• Feminist understanding/analysis of women’s issues/women’s health issues

WE VALUE A DIVERSE AND INCLUSIVE WORKPLACE

We strongly encourage Aboriginal and Torres Strait Islander women, women with a disability and women from culturally and linguistically diverse backgrounds to apply.

If you need an adjustment in the recruitment process, please call or email the contact person and also advise us of your preferred method of communication.

The successful applicant will be offered a 12 mnth part time position. A remuneration package commensurate with professional experience will be offered, based on the SCHADS Award. The Illawarra Women's Health Centre is a union supporting workplace.

As per the Public Health (COVID 19 Vaccination of Health Care Workers) Order 2021, being vaccinated against COVID-19 is an essential requirement for this position.

Our services are provided only to women. We consider being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW) and sections 30 of the Sex Discrimination Act 1984 (Cth).

A position description is attached.