• Lead a dedicated frontline team supporting women and children escaping domestic and family violence
• Provide operational leadership, coaching and case management oversight within a community-led women's shelter
• Full-time permanent role based onsite in Revesby, NSW

The Impact of the Organisation

Biyani House was established in 2022 in response to a critical need for safe crisis accommodation for women and children escaping domestic and family violence in the Canterbury-Bankstown region. As the area's first specialist women's shelter, Biyani House was created through a powerful collaboration between Women's Community Shelters, local organisations, businesses and community members, united by a shared belief that every woman deserves safety, dignity and the opportunity to rebuild her life.

Today, Biyani House provides crisis accommodation, outreach and holistic case management for women and children experiencing domestic and family violence or homelessness. In partnership with the NSW Government and Women's Community Shelters, Biyani House has recently expanded to become a Core and Cluster shelter, increasing its capacity to provide safe accommodation and tailored support for women and children.

Guided by a vision of creating a community that values all women, the organisation delivers culturally responsive, trauma-informed support that empowers women to heal, regain independence and build safer futures for themselves and their families.

The Impact of the Role

This is an exciting opportunity for an experienced practitioner and people leader who wants to help shape the future of a growing service.

As Shelter Lead, you will provide the operational leadership that enables Biyani House to deliver safe, high quality and trauma-informed support to women and children escaping domestic and family violence. Leading a small, specialised team, you'll oversee day-to-day service delivery, provide coaching and supervision, support complex case coordination and foster a culture of collaboration, accountability and continuous improvement.

Reporting to the CEO, you will help strengthen service quality, support staff development and embed best practice across the organisation. While this position remains firmly focused on frontline operational leadership, it also provides opportunities to contribute to service improvement, operational planning and the ongoing development of systems and processes that enhance client outcomes.

Key responsibilities include:

• Lead, mentor and develop a multidisciplinary case management team delivering high quality, trauma-informed services.
• Provide operational oversight of crisis accommodation, client intake, risk assessment and case coordination.
• Coach staff through complex case management, crisis responses and reflective practice.
• Monitor service quality, compliance, reporting and continuous improvement initiatives to ensure best practice and positive client outcomes.
• Coordinate staff supervision, onboarding, workforce planning and professional development.
• Collaborate with Women's Community Shelters through practice forums, network meetings and professional development opportunities to strengthen service delivery and share best practice.
• Support the ongoing development of operational systems, policies and service delivery practices.
• Build and maintain collaborative relationships with local services and referral partners to strengthen pathways and outcomes for clients.
• Work closely with the CEO to support the continued growth and development of Biyani House.

About You

You're an experienced practitioner who thrives in people leadership and service improvement. Calm under pressure and highly collaborative, you're motivated by social justice and are excited by the opportunity to help shape a growing organisation while continuing to develop your own leadership capability.

To succeed in this role, you will bring:

• Demonstrated experience leading and developing teams in a supervisory or team leadership role.
• Experience working within domestic and family violence, crisis accommodation, homelessness or related community services.
• Strong understanding of trauma-informed practice, crisis intervention, risk assessment and case management.
• Experience supporting practitioners through complex and high-risk client situations.
• The ability to develop positive team cultures, coach others and drive continuous improvement.
• Excellent communication, relationship building and stakeholder engagement skills.
• A collaborative, flexible and emotionally intelligent leadership style.
• A genuine commitment to social justice and improving outcomes for women and children.

You will also hold:

• Relevant tertiary qualifications in Social Work, Community Services, Psychology or a related discipline (or equivalent experience).
• Current First Aid Certificate, WWCC and National Police Check (or willingness to obtain).
• Current NSW Driver Licence.

Benefits of Working with Biyani House

• Join a passionate, values-led organisation making a tangible difference in the lives of women and children.
• Lead a committed and experienced frontline team while shaping service delivery.
• SCHADS Award Crisis Accommodation Level 3–4 (dependent on skills and experience), plus NFP salary packaging.
• Access ongoing professional development, supervision, leadership support and opportunities to collaborate with Women's Community Shelters across the network.
• Be part of an organisation where integrity, compassion, respect, advocacy and empowerment are at the heart of everything they do.

How to Apply

If you're ready to lead a passionate frontline team and make a lasting difference for women and children escaping domestic and family violence, we'd love to hear from you. Upload your resume and a brief 1-2 page cover letter outlining your suitability and interest in the position.

If you have any questions or would like a confidential discussion about the role, please contact Chloe Barton at [email protected] using the subject line: Shelter Lead - Biyani House enquiry via EthicalJobs or 0426 161 985.

Applications will be reviewed as they are received, with conversations progressing with suitable candidates throughout the recruitment process. Interviews may commence prior to the closing date, so we encourage early applications.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.