About Us

Holdsworth is a not-for-profit organisation that has been part of the fabric of life in Sydney's Eastern Suburbs since the 1960s. Today, we deliver a broad range of services for community members across the lifespan.

Our mission is to support people in our community and encourage social connection to create independent and fulfilling lives. We are guided by values of independence, kindness, openness, and trust.

About the Role

We are currently looking for an experienced Service Delivery Team Leader to join our team. Key duties will include:

• Supervising, supporting, and coaching a team of Aged Care Support Workers in their daily roles
• Ensuring sufficient team availability to maintain effective service delivery
• Participating in recruitment activities including interviews and team member inductions Supporting team member onboarding, buddy shifts, and personal engagement plans
• Planning and participating in regular team meetings
• Collaborating with Case Managers and others on client cases
• Assisting with oversight and timely completion of training plans for Support Workers
• Liaising with team members in relation to grievances, disputes, or performance issues, referring to the Service Delivery Manager when necessary
• Ensuring the safety and wellbeing of team members and clients at all times
• Promoting and supporting person-centred care, encouraging clients to remain active and connected in their local communities
• Reporting incidents, accidents, and issues in line with Holdsworth policies and procedures
• Participating in a rotating on-call roster to support out-of-hours operations, including evenings, weekends and Public Holidays
• Maintaining accurate and timely records of team member and client interactions using organisational systems

Requirements

We are seeking a candidate who:

• Has several years of experience in a team leadership or supervisory role within aged care, disability, or community services
• Has demonstrated experience in scheduling and managing workforce availability for a care services team
• Has demonstrated experience supervising, coaching, and developing frontline support staff
• Has experience managing performance issues, grievances, and conducting performance reviews
• Has knowledge of, or demonstrated compliance with, the SCHADS Award including contracted hours obligations
• Holds a current Australian driver's licence, valid CPR and First Aid certificate, and National Police Check (all mandatory)

Highly desirable

• Holds a Certificate III or IV in Aged Care, Individual Support, or Community Services

Benefits

• Up to $15,900 salary packaging benefit available through Holdsworth's registered not-for-profit status
• WFH flexibility possible by negotiation once established in the role
• Meaningful work supporting community members to live independently
• Supportive team environment within an established not-for-profit organisation
• Woollahra, Eastern Suburbs Sydney location