• Maximum Term Contract (2 Years), Full Time
• La Trobe Street, Melbourne office
• $125,000 - $135,000 (plus super and salary packaging)

Role Purpose

The Service Design Lead will play a key role in bringing service design, re-design, project visualisation and client journey mapping skills and capabilities to The Audacity Centre and Ecosystem Enablement to ensure that visual service design, business analysis and consulting methodologies result In delivering leading and Innovative client-centred approaches to our suite of impactful programs.   

Key Responsibilities

• Lead and manage service design projects utilising project management methodologies that set clear project milestones, allocate resources, and manage timelines to ensure the smooth execution of projects from concept through to scaling.
• Collaborate with cross-functional teams and stakeholders internally and externally, to generate new and groundbreaking ideas.
• Developing self-employment and micro-enterprise programs
• Work with colleagues, Innovation Lead, designers, engineers, and other experts to create functional prototypes in line with GSANZ's objectives.
• Plan and conduct rigorous testing and validation of prototypes, gather feedback from target users, stakeholders, and experts to identify strengths, weaknesses, and areas for improvement. 

About you

• Formal tertiary qualifications in design, social policy, social science, economics or other relevant discipline
• Extensive experience working in design roles within a design consultancy or consulting to the community sector, a peak body, government department or statutory authority, with a track record of delivering human centred design projects.
• Demonstrated experience in design, implementation, leadership and evaluation of new and innovative service models across the social and community sector

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Long service leave due after 10 years, with access after seven
• Employee Assistance Program, a free and confidential counselling service 

How to apply

To apply please submit your resume along with a short covering letter answering the below questions:

• Why do you want to work at Good Shepherd?
• Briefly outline your relevant experience in Service Design
• How would current or previous Managers or colleagues describe you work style?
• What superpower(s) do you bring to each new role you take on?

To request a copy of the position description, please email [email protected], using the subject line: Service Design Lead enquiry via EthicalJobs.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.